interactive voice response (IVR)
GPTKB entity
Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:technology
gptkb:telecommunications_company |
| gptkbp:canAuthenticate |
callers
|
| gptkbp:canBe |
businesses
call simulation high call volumes |
| gptkbp:canBeDeployedOn |
gptkb:cloud_service
on-premises solution hybrid solution |
| gptkbp:canRoute |
calls to appropriate agents
|
| gptkbp:component |
call center
contact center |
| gptkbp:dataCollected |
customer information
|
| gptkbp:enables |
self-service transactions
callers to interact with a computer system via voice or keypad input |
| https://www.w3.org/2000/01/rdf-schema#label |
interactive voice response (IVR)
|
| gptkbp:improves |
customer experience
|
| gptkbp:integratesWith |
gptkb:VoIP_systems
PBX systems database systems CRM systems |
| gptkbp:introducedIn |
1970s
|
| gptkbp:monitors |
analytics tools
|
| gptkbp:optimizedFor |
customer satisfaction
call containment |
| gptkbp:programmingLanguage |
multi-language support
custom scripts dynamic menus pre-recorded prompts |
| gptkbp:provides |
appointment scheduling
payment processing technical support account information survey participation 24/7 service order status information lookup |
| gptkbp:reduces |
operational costs
|
| gptkbp:relatedTo |
chatbot
speech analytics automatic call distributor self-service technology voice user interface |
| gptkbp:supports |
speech recognition
text-to-speech DTMF tones |
| gptkbp:usedFor |
customer service
call routing automated telephone systems |
| gptkbp:bfsParent |
gptkb:smartphone
|
| gptkbp:bfsLayer |
5
|