Statements (64)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:cloud_services
|
| gptkbp:competes_with |
gptkb:Service_Now
gptkb:Zentradi gptkb:Salesforce_Service_Cloud |
| gptkbp:developed_by |
gptkb:Oracle_Corporation
|
| gptkbp:features |
automation tools
AI-driven insights customer engagement tools |
| gptkbp:has |
user-friendly interface
|
| https://www.w3.org/2000/01/rdf-schema#label |
Oracle Service Cloud
|
| gptkbp:includes |
case management
service request management knowledge management |
| gptkbp:integrates_with |
gptkb:Oracle_CRM
social media platforms |
| gptkbp:is_accessible_by |
gptkb:web_browser
|
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_available_on |
gptkb:cloud_computing
|
| gptkbp:is_compatible_with |
various operating systems
|
| gptkbp:is_designed_for |
customer experience management
|
| gptkbp:is_integrated_with |
third-party applications
|
| gptkbp:is_known_for |
customization options
flexibility scalability |
| gptkbp:is_part_of |
gptkb:Oracle_Cloud
Oracle's customer experience suite |
| gptkbp:is_scalable |
growing businesses
|
| gptkbp:is_supported_by |
Oracle support services
|
| gptkbp:is_used_by |
customer support teams
|
| gptkbp:is_used_in |
various industries
|
| gptkbp:is_utilized_by |
enterprises
|
| gptkbp:is_utilized_for |
change management
data analysis knowledge sharing incident management report generation resource allocation workflow automation customer feedback collection problem management performance tracking customer journey mapping issue resolution customer onboarding knowledge base management service optimization service level agreement management service request tracking customer satisfaction measurement service delivery management customer interaction history tracking agent performance evaluation ticketing system management |
| gptkbp:launched_in |
gptkb:2011
|
| gptkbp:offers |
customizable dashboards
analytics and reporting tools self-service capabilities mobile support |
| gptkbp:provides |
real-time data access
customer service solutions omnichannel support |
| gptkbp:supports |
multi-channel communication
|
| gptkbp:bfsParent |
gptkb:Oracle_Web_Center
|
| gptkbp:bfsLayer |
5
|