Oracle Service Cloud

GPTKB entity

Statements (64)
Predicate Object
gptkbp:instance_of gptkb:cloud_services
gptkbp:competes_with gptkb:Service_Now
gptkb:Zentradi
gptkb:Salesforce_Service_Cloud
gptkbp:developed_by gptkb:Oracle_Corporation
gptkbp:features automation tools
AI-driven insights
customer engagement tools
gptkbp:has user-friendly interface
https://www.w3.org/2000/01/rdf-schema#label Oracle Service Cloud
gptkbp:includes case management
service request management
knowledge management
gptkbp:integrates_with gptkb:Oracle_CRM
social media platforms
gptkbp:is_accessible_by gptkb:web_browser
gptkbp:is_available_in multiple languages
gptkbp:is_available_on gptkb:cloud_computing
gptkbp:is_compatible_with various operating systems
gptkbp:is_designed_for customer experience management
gptkbp:is_integrated_with third-party applications
gptkbp:is_known_for customization options
flexibility
scalability
gptkbp:is_part_of gptkb:Oracle_Cloud
Oracle's customer experience suite
gptkbp:is_scalable growing businesses
gptkbp:is_supported_by Oracle support services
gptkbp:is_used_by customer support teams
gptkbp:is_used_in various industries
gptkbp:is_utilized_by enterprises
gptkbp:is_utilized_for change management
data analysis
knowledge sharing
incident management
report generation
resource allocation
workflow automation
customer feedback collection
problem management
performance tracking
customer journey mapping
issue resolution
customer onboarding
knowledge base management
service optimization
service level agreement management
service request tracking
customer satisfaction measurement
service delivery management
customer interaction history tracking
agent performance evaluation
ticketing system management
gptkbp:launched_in gptkb:2011
gptkbp:offers customizable dashboards
analytics and reporting tools
self-service capabilities
mobile support
gptkbp:provides real-time data access
customer service solutions
omnichannel support
gptkbp:supports multi-channel communication
gptkbp:bfsParent gptkb:Oracle_Web_Center
gptkbp:bfsLayer 5