Statements (62)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Cloud_Computing_Service
|
| gptkbp:compatibleWith |
GDPR
Mobile_Devices Third-Party_Applications |
| gptkbp:developedBy |
gptkb:Oracle_Corporation
|
| gptkbp:enables |
Multi-Channel_Communication
|
| gptkbp:features |
Analytics and Reporting
Customizable Dashboards Customizable Workflows |
| https://www.w3.org/2000/01/rdf-schema#label |
Oracle Service Cloud
|
| gptkbp:includes |
Case Management
Reporting Tools Service Request Management Knowledge_Management Omni-Channel_Support |
| gptkbp:is_accessible_by |
Web Interface
|
| gptkbp:is_available_in |
Multiple Languages
Cloud Infrastructure Subscription Basis |
| gptkbp:is_designed_to |
Customer Satisfaction
Customer Engagement Enterprise Customers Service Delivery Customer Communication |
| gptkbp:is_integrated_with |
gptkb:Oracle_Marketing_Cloud
|
| gptkbp:is_known_for |
Scalability
Robust Security Features Comprehensive Reporting User-Friendly_Interface |
| gptkbp:is_part_of |
gptkb:Oracle_Cloud_Suite
gptkb:Oracle_Customer_Experience_Cloud gptkb:Oracle_Digital_Experience_Cloud |
| gptkbp:is_recognized_for |
Innovative Features
Gartner Magic Quadrant |
| gptkbp:is_used_in |
Incident Management
Customer Interactions Various Industries Customer Support Teams Service Optimization Help Desks |
| gptkbp:offers |
Customer Journey Mapping
Integration with CRM Systems Mobile Support Virtual Agent Capabilities Self-Service_Portals Knowledge_Base_Management |
| gptkbp:provides |
Performance Metrics
Service Level Agreement Management Customer Feedback Tools Integration with E-commerce Platforms Agent Productivity Tools Chatbot Capabilities Integration_with_Social_Media_Platforms Customer_Service_Solutions |
| gptkbp:supports |
Real-Time Collaboration
Workflow Automation Email Management Data_Analytics Social_Media_Integration Knowledge-Centered_Support |
| gptkbp:track |
Customer Issues
|
| gptkbp:utilizes |
Artificial Intelligence
|