Statements (820)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:standard
gptkb:cloud_storage gptkb:Quality_Assurance |
| gptkbp:aims_to |
Enhance customer satisfaction
improve service delivery protect information assets improve service management |
| gptkbp:allows |
file names up to 31 characters
directory names up to 31 characters multiple card detection |
| gptkbp:amended_by |
gptkb:2002
gptkb:2010 gptkb:2017 |
| gptkbp:application |
Document processing
|
| gptkbp:applies_to |
gptkb:organization
Organizations of all sizes Any organization service providers any organization natural languages |
| gptkbp:auditing |
internal and external
|
| gptkbp:can_be_extended_by |
gptkb:ISO_9660:1999
gptkb:ISO_9660:2000 |
| gptkbp:can_lead_to |
Improved efficiency
|
| gptkbp:certification |
Voluntary
certification bodies voluntary accredited certification bodies Third-party audit Third-party organizations |
| gptkbp:communication |
All employees
|
| gptkbp:consists_of |
gptkb:ISO/_IEC_20000-1
gptkb:ISO/_IEC_20000-2 multiple parts four parts requirements for service management |
| gptkbp:covers |
data structures
communication protocols physical characteristics security mechanisms electrical characteristics electrical interface |
| gptkbp:defines |
communication protocols
data organization language codes volume descriptor file structure file access methods communication between reader and card |
| gptkbp:describes |
language codes
smart cards file formats for office applications integrated circuit cards |
| gptkbp:developed_by |
gptkb:2001
gptkb:International_Organization_for_Standardization gptkb:Ecma_International gptkb:ISO/_IEC_JTC_1/_SC_27 ISO/ IEC JTC 1 |
| gptkbp:emphasizes |
Customer focus
risk-based thinking |
| gptkbp:enables |
secure transactions
|
| gptkbp:encourages |
Employee Engagement
Stakeholder engagement employee engagement |
| gptkbp:enhances |
customer satisfaction
Marketability Operational efficiency Brand reputation stakeholder confidence |
| gptkbp:established |
gptkb:1988
|
| gptkbp:evaluates |
Certification bodies
Third-Party Auditors |
| gptkbp:facilitates |
gptkb:Risk_Management
Regulatory compliance better decision making data exchange continuous improvement language identification effective service management |
| gptkbp:file_extension |
.xlsx
.docx .pptx |
| gptkbp:first_published |
gptkb:1967
gptkb:1985 gptkb:1987 gptkb:1988 gptkb:2005 |
| gptkbp:focus |
information security management systems
|
| gptkbp:focuses_on |
Customer Satisfaction
Customer satisfaction Quality Management Systems customer satisfaction |
| gptkbp:has_documentation |
gptkb:Quality_Assurance
Quality Processes |
| gptkbp:has_limitations |
8.3 filename convention
|
| gptkbp:has_part |
gptkb:ISO/_IEC_7816-1
gptkb:ISO/_IEC_7816-10 gptkb:ISO/_IEC_7816-12 gptkb:ISO/_IEC_7816-13 gptkb:ISO/_IEC_7816-14 gptkb:ISO/_IEC_7816-15 gptkb:ISO/_IEC_7816-16 gptkb:ISO/_IEC_7816-17 gptkb:ISO/_IEC_7816-18 gptkb:ISO/_IEC_7816-19 gptkb:ISO/_IEC_7816-2 gptkb:ISO/_IEC_7816-20 gptkb:ISO/_IEC_7816-21 gptkb:ISO/_IEC_7816-22 gptkb:ISO/_IEC_7816-23 gptkb:ISO/_IEC_7816-24 gptkb:ISO/_IEC_7816-25 gptkb:ISO/_IEC_7816-26 gptkb:ISO/_IEC_7816-27 gptkb:ISO/_IEC_7816-28 gptkb:ISO/_IEC_7816-29 gptkb:ISO/_IEC_7816-3 gptkb:ISO/_IEC_7816-30 gptkb:ISO/_IEC_7816-31 gptkb:ISO/_IEC_7816-4 gptkb:ISO/_IEC_7816-5 gptkb:ISO/_IEC_7816-6 gptkb:ISO/_IEC_7816-7 gptkb:ISO/_IEC_7816-8 gptkb:ISO/_IEC_7816-9 ISO/ IEC 7816-11 |
| gptkbp:has_version |
gptkb:ISO_639-5
gptkb:ISO_639-2 gptkb:ISO_639-3 gptkb:ISO_639-1 1.0 1.2 1.1 |
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 9001
|
| gptkbp:improves |
Customer satisfaction
organizational efficiency Operational efficiency Process Efficiency |
| gptkbp:includes |
gptkb:ISO_639-5
gptkb:leadership gptkb:ISO_639-2 gptkb:ISO_639-3 gptkb:ISO_639-1 gptkb:ISO/_IEC_27001 gptkb:ISO_639-6 gptkb:ISO/_IEC_27002 gptkb:ISO/_IEC_27003 gptkb:ISO/_IEC_27004 gptkb:ISO/_IEC_27005 gptkb:ISO/_IEC_27006 gptkb:ISO_639-1_codes Customer feedback Continuous improvement Customer focus Engagement of people Evidence-based decision making Process approach Relationship management customer feedback Internal Audits continuous improvement Risk-based thinking service delivery processes control processes service management processes ISO 639-2 codes ISO 639-5 codes ISO 639-3 codes relationship processes resolution processes card reader specifications |
| gptkbp:includes_provisions_for |
Risk management
|
| gptkbp:increased |
Employee engagement
|
| gptkbp:international_recognition |
gptkb:True
|
| gptkbp:is |
A Product Standard
|
| gptkbp:is_a_framework_for |
quality assurance
performance measurement |
| gptkbp:is_a_guide_for |
service quality
process documentation |
| gptkbp:is_a_tool_for |
organizational change
business improvement |
| gptkbp:is_adopted_by |
gptkb:civil_aviation
gptkb:Non-profit_organizations gptkb:Telecommunications gptkb:Microsoft_Office gptkb:financial_services gptkb:IETF gptkb:Education gptkb:Information_Technology Aerospace Automotive Automotive industry Construction Food industry Healthcare Non-Profit Organizations Pharmaceuticals Risk management Various countries Food Industry Startups Insurance companies Multinational corporations government agencies non-profit organizations risk management Energy sector Global markets Pharmaceutical companies Small and Medium Enterprises cost reduction government organizations process optimization various industries Logistics companies Multinational Corporations Service Industries Small businesses Hospitality industry performance measurement Risk-based thinking Manufacturing Industries private sector organizations Telecommunications companies Real estate companies Construction companies various software applications IT companies Retail businesses private sector companies Consulting firms retail systems various payment systems service quality improvement Over a million organizations government ID cards universities for student ID cards |
| gptkbp:is_aimed_at |
Enhancing Customer Satisfaction
|
| gptkbp:is_aligned_with |
gptkb:strategy
gptkb:sustainable_development_goals gptkb:ITIL_4 Sustainable development goals Business Objectives |
| gptkbp:is_applicable_to |
gptkb:Non-profit_organizations
gptkb:language gptkb:cloud_services small and medium enterprises Small and Medium Enterprises managed services Small businesses Service and manufacturing sectors organizations of all sizes Public sector organizations outsourced services internal IT services |
| gptkbp:is_associated_with |
gptkb:Risk_Management
Risk management Higher profitability Stakeholder satisfaction business excellence models |
| gptkbp:is_based_on |
gptkb:ISO_9660:1988
gptkb:communication_systems gptkb:XML_format Plan-Do-Check-Act (PDCA) cycle Plan-Do-Check-Act Cycle seven quality management principles W3 C standards |
| gptkbp:is_beneficial_for |
risk management
|
| gptkbp:is_challenged_by |
emerging technologies
new threats changing regulations |
| gptkbp:is_compatible_with |
gptkb:mobile_devices
gptkb:ISO_9001 gptkb:smartphone gptkb:ISO_13346 gptkb:ISO/_IEC_18092 payment terminals Other management system standards DVD media Blu-ray media |
| gptkbp:is_considered_as |
Best Practice
|
| gptkbp:is_designed_to |
Meet customer requirements
|
| gptkbp:is_divided_into |
Type A
Type B |
| gptkbp:is_documented_in |
gptkb:ISO/_IEC_27000:2018
gptkb:ISO/_IEC_27005:2018 gptkb:ISO/_IEC_27001:2013 Quality Manual Quality manual ISO/ IEC 27002:2013 ISO/ IEC 20000-1 standard ISO/ IEC 20000-2 standard ISO/ IEC 20000-3 standard ISO/ IEC 20000-4 standard ISO/ IEC 20000-5 standard ISO/ IEC 20000 standard documents |
| gptkbp:is_enhanced_by |
gptkb:technology
Technology integration |
| gptkbp:is_essential_for |
gptkb:cultural_heritage
gptkb:academic_research gptkb:Film_Director gptkb:language gptkb:Data business continuity cybersecurity data analysis data integrity localization content management systems data confidentiality digital marketing e-commerce globalization incident management multilingual communication web development customer loyalty language preservation market competitiveness multilingual content information retrieval internationalization business communication data availability international communication translation services information governance language identification language technology government documentation digital content management |
| gptkbp:is_evaluated_by |
Performance Metrics
Performance metrics Surveys Benchmarking Customer feedback Auditors Customer Feedback self-assessment External Audits Internal Audits assessments audits certifications Internal audits third-party auditors external audits Management reviews Customer satisfaction surveys |
| gptkbp:is_implemented_in |
gptkb:C_programming_language
gptkb:Open_Office gptkb:office gptkb:smart_home_devices gptkb:document APIs IT departments Quality objectives Standard Operating Procedures Various Industries databases various industries web services quality management systems Procedures Work instructions RFID systems Quality manual Quality policies Quality managers transportation cards contactless payment cards healthcare cards |
| gptkbp:is_influenced_by |
Customer Feedback
best practices Market demands Stakeholder Expectations |
| gptkbp:is_informed_by |
Customer feedback
|
| gptkbp:is_integrated_with |
gptkb:ISO_14001
gptkb:ISO_50001 Other Management Systems Other management systems Other business processes |
| gptkbp:is_linked_to |
gptkb:ISO_14001
gptkb:ISO_45001 Employee Training Sustainability practices Employee engagement other management systems Business Excellence Models Other management standards |
| gptkbp:is_maintained_by |
gptkb:ISO/_TC_37
gptkb:ISO gptkb:ISO_Technical_Committee_37 |
| gptkbp:is_monitored_by |
Certification bodies
Third-party organizations |
| gptkbp:is_often_used_in |
public transport systems
Various Organizations access control systems |
| gptkbp:is_part_of |
gptkb:ISO/_IEC_29500-1
gptkb:ISO/_IEC_29500-10 gptkb:ISO/_IEC_29500-11 gptkb:ISO/_IEC_29500-12 gptkb:ISO/_IEC_29500-13 gptkb:ISO/_IEC_29500-14 gptkb:ISO/_IEC_29500-15 gptkb:ISO/_IEC_29500-16 gptkb:ISO/_IEC_29500-17 gptkb:ISO/_IEC_29500-18 gptkb:ISO/_IEC_29500-19 gptkb:ISO/_IEC_29500-2 gptkb:ISO/_IEC_29500-20 gptkb:ISO/_IEC_29500-3 gptkb:ISO/_IEC_29500-4 gptkb:ISO/_IEC_29500-5 gptkb:ISO/_IEC_29500-6 gptkb:ISO/_IEC_29500-7 gptkb:ISO/_IEC_29500-8 gptkb:ISO/_IEC_29500-9 gptkb:ISO_9000_family gptkb:ISO_9000_Family gptkb:ISO/_IEC_27000_family gptkb:administration gptkb:Quality_Assurance gptkb:Office_Open_XML Quality assurance Business strategy Corporate governance Quality assurance processes Quality Assurance Processes Quality Assurance Frameworks Quality Management Principles Quality management principles Quality assurance frameworks Corporate governance. digital identity solutions Quality culture service management best practices contactless payment ecosystem CD-ROM standards ISO 639 family ISO 639 series ISO/ IEC 20000 family ISO/ IEC 14443 series contactless technology standards |
| gptkbp:is_promoted_by |
gptkb:academic_research
gptkb:Consulting_Services Industry Associations government initiatives Quality Professionals Consultants Industry associations industry organizations industry associations Training organizations Quality management professionals |
| gptkbp:is_promoted_through |
gptkb:Workshops
Conferences Training programs Webinars workshops Workshops and seminars conferences webinars |
| gptkbp:is_recognized_as |
gptkb:International_Organization_for_Standardization
Best Practice Best practice internationally a mark of quality Quality Benchmark |
| gptkbp:is_recognized_by |
gptkb:ISO
gptkb:UNESCO gptkb:IEC Governments International Trade Various industries Global Markets Global markets Industry leaders industry professionals accreditation bodies national standards organizations |
| gptkbp:is_recognized_for |
Standardization
|
| gptkbp:is_referenced_in |
gptkb:IETF_language_tags
gptkb:W3_C gptkb:XML gptkb:IETF gptkb:JSON gptkb:RFC_4646 gptkb:HTML W3 C standards |
| gptkbp:is_reflected_in |
Market changes
|
| gptkbp:is_related_to |
gptkb:ISO/_IEC_14443-2
gptkb:ISO/_IEC_14443-3 gptkb:ISO/_IEC_14443-4 gptkb:ISO/_IEC_15693 gptkb:ISO_3166 gptkb:COBIT gptkb:ISO_9660:1999 gptkb:ISO_9660:2000 gptkb:Compliance_Management gptkb:ISO_14001 gptkb:ISO_45001 gptkb:ISO_9001 gptkb:ISO_14000 gptkb:ISO/_IEC_27001 gptkb:Six_Sigma gptkb:ISO/_IEC_24787 gptkb:ISO_15924 gptkb:IT_services gptkb:document change management risk management data protection incident management service level agreements language resources configuration management capacity management problem management release management service design service operation service transition supplier management service improvement CD-ROM file system service reporting availability management financial management for IT services service continuity management service management frameworks ISO 13346:1995 language tags Lean IT ISO 13490 |
| gptkbp:is_reviewed_by |
Five years
Quality Assurance Teams ISO technical committees Management reviews |
| gptkbp:is_similar_to |
gptkb:ITIL_4
|
| gptkbp:is_standardized_by |
gptkb:ISO
gptkb:IEC Published quality control improves product quality |
| gptkbp:is_subject_to |
Regulatory Requirements
Periodic Review Regulatory requirements Periodic reviews |
| gptkbp:is_supported_by |
gptkb:Microsoft_Excel
gptkb:Linux gptkb:Microsoft_Word gptkb:guidelines gptkb:Microsoft_Power_Point gptkb:cloud_services gptkb:mac_OS gptkb:tools gptkb:Windows Training Programs Training programs Quality improvement initiatives training programs Consulting services best practices consulting services security policies various devices various manufacturers Consultants Training and resources smartphone applications Quality Tools Documentation Requirements ISO publications disk imaging software security controls Management reviews Quality tools burning software virtual drive software |
| gptkbp:is_updated_by |
gptkb:ISO/_IEC_20000-1:2018
gptkb:ISO/_IEC_20000_committee gptkb:2015 gptkb:ISO/_IEC_27001:2022 5 years Periodically periodically Every few years ISO/ TC 37/ SC 2 |
| gptkbp:is_used_by |
gptkb:Microsoft_Office
gptkb:software gptkb:educational_institutions Government agencies Healthcare organizations operating systems service providers Manufacturing companies organizations worldwide Service providers |
| gptkbp:is_used_for |
gptkb:digital_media
gptkb:academic_research gptkb:Data gptkb:cloud_storage gptkb:supply_chain_management Quality Improvement authentication transaction processing cultural studies language documentation language preservation Internal audits loyalty cards Process improvement linguistic analysis process improvement Performance measurement Supplier Evaluation archiving data access control document creation Compliance purposes identification purposes Supplier evaluation Quality Improvement Projects document interchange secure identification benchmarking service management |
| gptkbp:is_used_in |
gptkb:metadata
gptkb:computer_science gptkb:Linux gptkb:Data gptkb:cloud_storage gptkb:Software_Development Manufacturing Various industries file sharing public transport systems Various Industries content management systems linguistics software installation various industries Service Industries Service industries digital libraries data backup information retrieval media distribution software localization smart cards game distribution bootable CDs |
| gptkbp:is_used_to |
Improve Operational Efficiency
Improve processes Enhance Customer Trust Enhance brand reputation Achieve operational excellence Improve Processes Enhance operational performance improve operational processes |
| gptkbp:is_utilized_by |
mobile payment systems
|
| gptkbp:is_utilized_for |
gptkb:Operational_Excellence
Performance improvement Supplier evaluation |
| gptkbp:is_utilized_in |
gptkb:e-passports
gptkb:automated_teller_machines_(ATMs) gptkb:supply_chain_management loyalty cards event ticketing healthcare applications security tokens membership cards cashless payment systems security badges transportation tickets government ID cards event ticketing systems access badges |
| gptkbp:last_revised_in |
gptkb:2015
|
| gptkbp:latest_version |
gptkb:ISO/_IEC_20000-1:2018
gptkb:ISO_9001:2015 1st edition |
| gptkbp:legal_principle |
gptkb:leadership
Evidence-Based Decision Making Relationship Management Process Approach Engagement of People |
| gptkbp:operates_under |
13.56 MHz
|
| gptkbp:part_of |
Physical characteristics
ISO/ IEC 29500 series Initialization and anti-collision Radio frequency power and signal interface Transmission protocol |
| gptkbp:performance |
Best practices
quality performance service management maturity |
| gptkbp:powers |
gptkb:Microsoft_Office_Open_XML
|
| gptkbp:promotes |
Continuous Improvement
Continuous improvement Process approach customer satisfaction process approach |
| gptkbp:provides |
Framework for quality management
framework for quality management guidelines for information security management anti-collision features anti-collision mechanisms framework for managing security risks framework for service management |
| gptkbp:provides_guidance_on |
gptkb:Quality_Assurance
Quality assurance service management processes |
| gptkbp:publication_year |
2008-12-15
|
| gptkbp:published_by |
gptkb:2001
gptkb:International_Electrotechnical_Commission gptkb:International_Organization_for_Standardization |
| gptkbp:published_in |
gptkb:1988
gptkb:2008 |
| gptkbp:reduces |
Operational risks
|
| gptkbp:regulatory_compliance |
gptkb:ISO_9001
|
| gptkbp:related_to |
gptkb:ISO/_IEC_15693
gptkb:ISO_3166 gptkb:XML gptkb:ISO_15924 gptkb:RFC_5646 gptkb:IT_services gptkb:document Software development Interoperability Quality Management Systems Best practices Industry standards identity verification Document management Content management systems Document sharing File formats Data representation Data standards Data interchange Web standards Data formats Office applications Technical standards Document exchange Document formats contactless smart cards banking applications Document editing Information technology standards document formats Document standards Office productivity software Software standards File interoperability contact smart cards |
| gptkbp:replaced_by |
UDF in some applications
|
| gptkbp:replaces |
gptkb:Microsoft_Office_Open_XML_Formats
|
| gptkbp:requires |
Customer focus
Management review Certain industries Management commitment government contracts Internal audits Documented information leadership commitment Management Review documented information tendering processes exporting goods other ISO standards management review |
| gptkbp:requires_management_commitment |
gptkb:True
|
| gptkbp:specifies |
contactless smart card communication
card types A and B |
| gptkbp:supports |
gptkb:Internationalization_support
gptkb:credit_card gptkb:Data Risk management regulatory compliance Employee involvement continuous improvement Accessibility features Spreadsheet applications business objectives Collaboration features multiple applications Word processing smart cards multi-session single-session Presentation applications proximity cards Joliet extension Rock Ridge extension |
| gptkbp:title |
gptkb:Office_Open_XML
|
| gptkbp:training |
Employees
|
| gptkbp:type |
contactless smart card standard
|
| gptkbp:used_for |
CD-ROM media
|
| gptkbp:used_in |
gptkb:credit_card
identification cards banking computer programming identity verification linguistics access control systems transportation systems library science mobile payments smart cards contactless payment systems |
| gptkbp:uses |
Metadata
ZIP compression Digital signatures XML schema |
| gptkbp:volunteers |
gptkb:True
Others |
| gptkbp:bfsParent |
gptkb:Energy
gptkb:award |
| gptkbp:bfsLayer |
3
|