Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:hasFeature |
gptkb:knowledge_representation
automation reporting ticket management SLA management multi-channel support self-service portal integration with other tools |
| https://www.w3.org/2000/01/rdf-schema#label |
Helpdesk
|
| gptkbp:mainVendors |
gptkb:ServiceNow
gptkb:Freshdesk gptkb:Zendesk gptkb:Zoho_Desk gptkb:Jira_Service_Management |
| gptkbp:relatedTo |
gptkb:ticket_office
customer support IT service management |
| gptkbp:targetUser |
end users
customer service teams IT teams support agents |
| gptkbp:usedFor |
issue resolution
managing customer queries tracking support requests |
| gptkbp:bfsParent |
gptkb:Odoo_ERP
gptkb:Odoo_8.0 |
| gptkbp:bfsLayer |
7
|