Statements (67)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:customer_service
|
| gptkbp:available_in |
multiple languages
|
| gptkbp:developer |
gptkb:Zoho_Corporation
|
| gptkbp:features |
gptkb:knowledge
automation customer feedback multi-channel support ticket management |
| gptkbp:has |
collaboration tools
customizable dashboards user-friendly interface customizable reports self-service options email integration customer journey mapping custom fields user roles and permissions integration with payment gateways customer portal customer interaction history ticket prioritization user feedback collection tools customizable email templates mobile app for Android mobile app for i OS agent productivity tools ticket assignment rules ticket escalation rules ticket history tracking ticket resolution tracking |
| gptkbp:headquarters |
gptkb:Chennai,_India
|
| https://www.w3.org/2000/01/rdf-schema#label |
Zoho Desk
|
| gptkbp:integrates_with |
gptkb:Zapier
gptkb:Slack gptkb:Google_Workspace gptkb:Zoho_CRM |
| gptkbp:offers |
customizable workflows
free trial customer segmentation social media integration knowledge base articles performance dashboards SLA management data import/export features integration with marketing tools feedback management agent performance tracking |
| gptkbp:platform |
cloud-based
|
| gptkbp:provides |
automated responses
reporting and analytics service level agreements live chat support team collaboration features data security features customer satisfaction surveys real-time notifications customer support metrics knowledge sharing features |
| gptkbp:release_date |
gptkb:2016
|
| gptkbp:revenue |
subscription-based
|
| gptkbp:supports |
gptkb:mobile_applications
API access third-party integrations |
| gptkbp:target_audience |
small to medium-sized businesses
|
| gptkbp:website |
https://www.zoho.com/desk/
|
| gptkbp:bfsParent |
gptkb:Zoho_Forms
|
| gptkbp:bfsLayer |
5
|