Statements (20)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:person
|
| gptkbp:almaMater |
gptkb:Harvard_Business_School
gptkb:Harvard_College |
| gptkbp:birthYear |
1954
|
| gptkbp:employer |
gptkb:Bain_&_Company
|
| gptkbp:field |
business management
customer experience customer loyalty |
| https://www.w3.org/2000/01/rdf-schema#label |
Fred Reichheld
|
| gptkbp:knownFor |
gptkb:Net_Promoter_Score
|
| gptkbp:nationality |
gptkb:American
|
| gptkbp:occupation |
author
consultant business strategist |
| gptkbp:publishedWork |
gptkb:Loyalty_Rules!
gptkb:The_Loyalty_Effect gptkb:The_Ultimate_Question gptkb:Winning_on_Purpose |
| gptkbp:bfsParent |
gptkb:Net_Promoter_Score
|
| gptkbp:bfsLayer |
6
|