Statements (14)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:book
|
| gptkbp:author |
Frederick F. Reichheld
|
| gptkbp:countryOfOrigin |
gptkb:United_States
|
| gptkbp:genre |
gptkb:business
|
| gptkbp:ISBN |
9780875844480
|
| gptkbp:language |
English
|
| gptkbp:pages |
323
|
| gptkbp:publicationDate |
1996
|
| gptkbp:publisher |
gptkb:Harvard_Business_School_Press
|
| gptkbp:subject |
business management
customer loyalty |
| gptkbp:bfsParent |
gptkb:Fred_Reichheld
|
| gptkbp:bfsLayer |
7
|
| http://www.w3.org/2000/01/rdf-schema#label |
The Loyalty Effect
|