Statements (12)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:book
|
| gptkbp:author |
Frederick F. Reichheld
|
| gptkbp:genre |
gptkb:business
|
| gptkbp:ISBN |
9781578512055
|
| gptkbp:language |
English
|
| gptkbp:publicationDate |
2001
|
| gptkbp:publisher |
gptkb:Harvard_Business_School_Press
|
| gptkbp:subject |
Business management
Customer loyalty |
| gptkbp:bfsParent |
gptkb:Fred_Reichheld
|
| gptkbp:bfsLayer |
7
|
| https://www.w3.org/2000/01/rdf-schema#label |
Loyalty Rules!
|