Einstein Article Recommendations
GPTKB entity
Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:REST_API
|
| gptkbp:availableOn |
2018
|
| gptkbp:benefit |
increases agent productivity
enhances customer satisfaction improves case resolution time |
| gptkbp:configuration |
point-and-click setup
|
| gptkbp:developedBy |
gptkb:Salesforce
|
| gptkbp:documentation |
https://help.salesforce.com/s/articleView?id=sf.einstein_article_recommendations.htm
|
| gptkbp:feature |
analytics dashboard
contextual suggestions continuous learning real-time recommendations feedback loop customizable recommendation models |
| https://www.w3.org/2000/01/rdf-schema#label |
Einstein Article Recommendations
|
| gptkbp:integratesWith |
gptkb:Salesforce_Knowledge
gptkb:Service_Console |
| gptkbp:partOf |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:purpose |
recommend relevant knowledge articles to agents
|
| gptkbp:requires |
Salesforce Knowledge license
Service Cloud license |
| gptkbp:supports |
multi-language
|
| gptkbp:targetUser |
support teams
customer service agents |
| gptkbp:uses |
gptkb:artificial_intelligence
gptkb:machine_learning |
| gptkbp:bfsParent |
gptkb:Einstein_AI_features
|
| gptkbp:bfsLayer |
7
|