ISO/IEC 20000
E183355
ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
All labels observed (14)
How this entity was disambiguated
This entity first appeared as the object of triple T1612589 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: ISO/IEC 20000 Context triple: [ISO/IEC, standardSeries, ISO/IEC 20000]
-
A.
ISO 27001
ISO 27001 is an internationally recognized standard that specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
-
B.
ISO/IEC 27005
ISO/IEC 27005 is an international standard that provides guidelines for information security risk management within an organization’s overall information security management system.
-
C.
ISO/IEC 27000 family
The ISO/IEC 27000 family is an international set of standards that provides best-practice frameworks and requirements for establishing, implementing, maintaining, and continually improving information security management systems.
-
D.
ISO/IEC 27002
ISO/IEC 27002 is an international standard that provides best-practice guidelines and controls for information security management.
-
E.
ISO/IEC 15288
ISO/IEC 15288 is an international standard that defines a common framework of processes for the life cycle management of systems, from conception through retirement.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: ISO/IEC 20000 Target entity description: ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
-
A.
ISO 27001
ISO 27001 is an internationally recognized standard that specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
-
B.
ISO/IEC 27005
ISO/IEC 27005 is an international standard that provides guidelines for information security risk management within an organization’s overall information security management system.
-
C.
ISO/IEC 27000 family
The ISO/IEC 27000 family is an international set of standards that provides best-practice frameworks and requirements for establishing, implementing, maintaining, and continually improving information security management systems.
-
D.
ISO/IEC 27002
ISO/IEC 27002 is an international standard that provides best-practice guidelines and controls for information security management.
-
E.
ISO/IEC 15288
ISO/IEC 15288 is an international standard that defines a common framework of processes for the life cycle management of systems, from conception through retirement.
- F. None of above. chosen
Statements (50)
| Predicate | Object |
|---|---|
| instanceOf |
IT service management standard
ⓘ
international standard ⓘ |
| allows | certification of an organization’s IT service management system ⓘ |
| appliesTo |
external IT service providers
ⓘ
internal IT service providers ⓘ organizations of all sizes ⓘ |
| benefit |
alignment of IT services with business needs
ⓘ
improved quality of IT services ⓘ increased customer satisfaction ⓘ |
| conformsToModel | Plan-Do-Check-Act cycle ⓘ |
| consequenceOfCertification | demonstration of capability to design, transition, deliver and improve services ⓘ |
| corePart |
ISO/IEC 20000
self-linksurface differs
ⓘ
surface form:
ISO/IEC 20000-1
|
| defines | requirements for an IT service management system ⓘ |
| field |
IT service management
ⓘ
information technology ⓘ |
| focusesOn |
governance of IT services
ⓘ
service delivery processes ⓘ service support processes ⓘ |
| hasPart |
ISO/IEC 20000
self-linksurface differs
ⓘ
surface form:
ISO/IEC 20000-1
ISO/IEC 20000-10 ⓘ ISO/IEC 20000-11 ⓘ ISO/IEC 20000-12 ⓘ ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-2
ISO/IEC 20000-3 ⓘ ISO/IEC 20000-4 ⓘ ISO/IEC 20000-5 ⓘ ISO/IEC 20000-6 ⓘ ISO/IEC 20000-7 ⓘ ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-9
|
| publishedBy |
International Electrotechnical Commission
ⓘ
International Organization for Standardization ⓘ |
| purpose |
continually improve an IT service management system
ⓘ
establish an IT service management system ⓘ implement an IT service management system ⓘ maintain an IT service management system ⓘ |
| relatedTo |
ISO 9001
ⓘ
ISO 27001 ⓘ
surface form:
ISO/IEC 27001
ITIL ⓘ |
| scope | service management system requirements independent of specific technologies ⓘ |
| titleOfPart |
ISO/IEC 20000
self-linksurface differs
ⓘ
surface form:
ISO/IEC 20000-10: Information technology — Service management — Part 10: Concepts and terminology
ITIL ⓘ
surface form:
ISO/IEC 20000-11: Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL
ISO/IEC 20000-12: Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC ⓘ ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-1: Information technology — Service management — Part 1: Service management system requirements
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-2: Information technology — Service management — Part 2: Guidance on the application of service management systems
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-3: Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-4: Information technology — Service management — Part 4: Process reference model
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-5: Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-6: Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-7: Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001
ISO/IEC 20000 self-linksurface differs ⓘ
surface form:
ISO/IEC 20000-9: Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
|
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: ISO/IEC 20000 Description of subject: ISO/IEC 20000 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system.
Referenced by (21)
Full triples — surface form annotated when it differs from this entity's canonical label.
subject surface form:
ISO/IEC
this entity surface form:
ISO 20000-1
this entity surface form:
ISO 20000-1
this entity surface form:
ISO 20000-1
this entity surface form:
ISO/IEC 20000-1
this entity surface form:
ISO/IEC 20000-1
this entity surface form:
ISO/IEC 20000-2
this entity surface form:
ISO/IEC 20000-9
this entity surface form:
ISO/IEC 20000-1
this entity surface form:
ISO/IEC 20000-1: Information technology — Service management — Part 1: Service management system requirements
this entity surface form:
ISO/IEC 20000-2: Information technology — Service management — Part 2: Guidance on the application of service management systems
this entity surface form:
ISO/IEC 20000-3: Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
this entity surface form:
ISO/IEC 20000-4: Information technology — Service management — Part 4: Process reference model
this entity surface form:
ISO/IEC 20000-5: Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1
this entity surface form:
ISO/IEC 20000-6: Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
this entity surface form:
ISO/IEC 20000-7: Information technology — Service management — Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001
this entity surface form:
ISO/IEC 20000-9: Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
this entity surface form:
ISO/IEC 20000-10: Information technology — Service management — Part 10: Concepts and terminology