Customer Experience Management
GPTKB entity
Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:strategy
|
| gptkbp:aimsTo |
improve customer satisfaction
increase customer loyalty |
| gptkbp:alsoKnownAs |
gptkb:CXM
gptkb:CEM |
| gptkbp:enables |
gptkb:artificial_intelligence
automation data analytics technology platforms |
| gptkbp:focusesOn |
customer interactions
|
| gptkbp:goal |
create positive customer experiences
|
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Experience Management
|
| gptkbp:involves |
personalization
customer feedback customer analytics customer journey mapping omnichannel engagement |
| gptkbp:measures |
gptkb:Net_Promoter_Score
gptkb:Customer_Effort_Score gptkb:Customer_Satisfaction_Score |
| gptkbp:relatedTo |
customer service
customer relationship management user experience |
| gptkbp:requires |
cross-functional collaboration
|
| gptkbp:usedBy |
businesses
service organizations |
| gptkbp:bfsParent |
gptkb:Open_Text_Corporation
|
| gptkbp:bfsLayer |
6
|