Statements (21)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer experience metric
|
| gptkbp:abbreviation |
gptkb:CES
|
| gptkbp:example |
How easy was it to get your issue resolved?
|
| gptkbp:focusesOn |
problem resolution
service simplicity |
| gptkbp:goal |
reduce customer effort
|
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Effort Score
|
| gptkbp:improves |
customer loyalty
|
| gptkbp:introduced |
gptkb:Harvard_Business_Review
|
| gptkbp:introducedIn |
2010
|
| gptkbp:measures |
gptkb:survey
customer effort required to resolve an issue |
| gptkbp:relatedTo |
gptkb:Net_Promoter_Score
gptkb:Customer_Satisfaction_Score |
| gptkbp:surveyScale |
1 to 5
1 to 7 |
| gptkbp:usedIn |
customer service
customer support customer experience management |
| gptkbp:bfsParent |
gptkb:Net_Promoter_Score
|
| gptkbp:bfsLayer |
6
|