Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
business metric
|
| gptkbp:abbreviation |
gptkb:CSAT
|
| gptkbp:category |
customer experience metric
|
| gptkbp:computes |
percentage of satisfied customers
|
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Satisfaction Score
|
| gptkbp:measures |
customer satisfaction
customer survey |
| gptkbp:purpose |
evaluate customer experience
|
| gptkbp:relatedTo |
gptkb:Net_Promoter_Score
gptkb:Customer_Effort_Score |
| gptkbp:size |
1 to 5
1 to 10 |
| gptkbp:used_in |
businesses
service providers |
| gptkbp:usedFor |
performance improvement
customer feedback analysis |
| gptkbp:bfsParent |
gptkb:Net_Promoter_Score
|
| gptkbp:bfsLayer |
6
|