Cisco Unified Contact Center
GPTKB entity
Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:deployment |
gptkb:cloud_service
hybrid on-premises |
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:feature |
gptkb:REST_API
gptkb:CTI_(Computer_Telephony_Integration) analytics disaster recovery call recording third-party integrations social media integration quality management omnichannel support PCI compliance GDPR compliance SIP trunking call monitoring call queuing customizable dashboards workforce management email support real-time reporting chat support agent desktop supervisor tools voice support self-service automation multi-site support outbound dialing skill-based routing agent performance metrics historical reporting AI-powered virtual agents IVR scripting call scripting |
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Unified Contact Center
|
| gptkbp:includes |
gptkb:Cisco_Unified_Contact_Center_Express
Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Hosted |
| gptkbp:integratesWith |
gptkb:Cisco_Unified_Communications_Manager
third-party CRM systems |
| gptkbp:platform |
gptkb:Cisco_Unified_Communications
|
| gptkbp:productType |
gptkb:Cisco_Contact_Center
|
| gptkbp:supports |
multichannel customer interactions
|
| gptkbp:usedFor |
customer service automation
call routing workforce optimization interactive voice response |
| gptkbp:bfsParent |
gptkb:Cisco_Unified_Communications
|
| gptkbp:bfsLayer |
8
|