CTI (Computer Telephony Integration)
GPTKB entity
Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:technology
|
| gptkbp:abbreviation |
gptkb:Computer_Telephony_Integration
|
| gptkbp:enables |
gptkb:interactive_voice_response_(IVR)
screen sharing call blocking call forwarding call recording call screening call barge call monitoring call whisper call notifications integration with databases call pickup call logging call parking call tagging call disposition integration with CRM systems call coaching call notes agent desktop integration automatic call routing click-to-dial real-time call control call alerting call merging integration of telephone systems with computers screen pops |
| https://www.w3.org/2000/01/rdf-schema#label |
CTI (Computer Telephony Integration)
|
| gptkbp:relatedTo |
gptkb:VoIP
gptkb:PBX information technology telecommunications unified communications softphone automatic call distributor (ACD) predictive dialer |
| gptkbp:supports |
call hold
call transfer conference calls call analytics call queuing call reporting inbound calls outbound calls call escalation |
| gptkbp:usedIn |
call centers
customer service help desks |
| gptkbp:bfsParent |
gptkb:Application_Enablement_Services
|
| gptkbp:bfsLayer |
8
|