Statements (41)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center solution
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:features |
call recording
quality management IVR (Interactive Voice Response) analytics and reporting workforce optimization automatic call distribution AI-powered virtual agents |
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Contact Center
|
| gptkbp:includes |
gptkb:Cisco_Unified_Contact_Center_Express
gptkb:Cisco_Webex_Contact_Center Cisco Unified Contact Center Enterprise |
| gptkbp:integratesWith |
gptkb:Cisco_Webex
CRM systems third-party applications |
| gptkbp:offers |
omnichannel support
on-premises deployment cloud-based deployment customer service solutions |
| gptkbp:parentCompany |
gptkb:Cisco_Systems
|
| gptkbp:provides |
API access
real-time dashboards security and compliance features historical reporting |
| gptkbp:supports |
voice channels
multi-language social media channels chat channels email channels global deployments hybrid work environments remote agents |
| gptkbp:usedBy |
healthcare organizations
financial institutions enterprises service providers government organizations |
| gptkbp:website |
https://www.cisco.com/c/en/us/products/contact-center/index.html
|
| gptkbp:bfsParent |
gptkb:Cisco_Collaboration
|
| gptkbp:bfsLayer |
7
|