Statements (65)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:CEO
|
| gptkbp:bfsLayer |
3
|
| gptkbp:bfsParent |
gptkb:CEO
|
| gptkbp:aims_to |
enhance customer satisfaction
|
| gptkbp:applies_to |
gptkb:financial_services_company
engineering services business services service organizations |
| gptkbp:based_on |
gptkb:CMMI_for_Development
|
| gptkbp:developed_by |
gptkb:Carnegie_Mellon_University
|
| gptkbp:facilitates |
continuous improvement
|
| gptkbp:focuses_on |
process improvement
|
| https://www.w3.org/2000/01/rdf-schema#label |
CMMI for Services
|
| gptkbp:includes |
process areas
|
| gptkbp:is_a_framework_for |
service improvement initiatives
|
| gptkbp:is_adopted_by |
gptkb:Educational_Institution
non-profit organizations telecommunications companies healthcare organizations global organizations financial services organizations |
| gptkbp:is_designed_for |
service delivery improvement
|
| gptkbp:is_evaluated_by |
appraisals
performance measurement self-assessments external assessments appraisal methods |
| gptkbp:is_part_of |
service management best practices
CMMI framework |
| gptkbp:is_promoted_by |
case studies
conferences consulting firms publications success stories |
| gptkbp:is_recognized_by |
gptkb:ISO
SEI |
| gptkbp:is_related_to |
gptkb:Six_Sigma
Agile methodologies Lean practices |
| gptkbp:is_supported_by |
training programs
workshops certification programs webinars tools and resources |
| gptkbp:is_used_by |
government agencies
private sector companies |
| gptkbp:is_used_for |
process capability evaluation
|
| gptkbp:is_utilized_in |
quality assurance
project management risk management resource management stakeholder engagement continual service improvement service design service operation service strategy service transition |
| gptkbp:provides |
best practices
|
| gptkbp:provides_information_on |
service management
|
| gptkbp:purpose |
improve service delivery processes
|
| gptkbp:social_structure |
continuous representation
staged representation |
| gptkbp:supports |
process maturity assessment
|
| gptkbp:training |
process areas
|
| gptkbp:updates |
gptkb:CMMI_Institute
|