Capacity and Availability Management
GPTKB entity
Statements (33)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management process
|
| gptkbp:aimsTo |
improve customer satisfaction
align IT capacity with business demands reduce service outages |
| gptkbp:appliesTo |
IT services
IT infrastructure IT applications |
| gptkbp:documentedIn |
ITIL Service Design book
|
| gptkbp:focusesOn |
ensuring IT services meet agreed performance and availability targets
|
| https://www.w3.org/2000/01/rdf-schema#label |
Capacity and Availability Management
|
| gptkbp:includes |
capacity management
availability management |
| gptkbp:involves |
analyzing service performance data
forecasting future capacity needs identifying capacity bottlenecks implementing availability solutions planning for service availability reporting on capacity and availability metrics |
| gptkbp:monitors |
resource utilization
system performance system availability |
| gptkbp:objective |
minimize downtime
ensure service reliability optimize IT infrastructure resources |
| gptkbp:partOf |
gptkb:ITIL_framework
|
| gptkbp:relatedTo |
incident management
problem management service level management |
| gptkbp:supports |
business continuity
disaster recovery planning |
| gptkbp:usedBy |
IT service providers
|
| gptkbp:bfsParent |
gptkb:CMMI_for_Services
|
| gptkbp:bfsLayer |
6
|