Statements (23)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:business_process_outsourcing
|
| gptkbp:component |
service management lifecycle
|
| gptkbp:focusesOn |
customer satisfaction
service quality |
| gptkbp:goal |
ensure service quality
meet customer needs |
| https://www.w3.org/2000/01/rdf-schema#label |
Service Delivery
|
| gptkbp:includes |
service level management
capacity management availability management IT service continuity management financial management for IT services |
| gptkbp:involves |
service management
service provision |
| gptkbp:relatedTo |
gptkb:public_administration
customer service IT service management |
| gptkbp:requires |
service level agreements
|
| gptkbp:usedIn |
gptkb:government
gptkb:ITIL_framework |
| gptkbp:bfsParent |
gptkb:CMMI_for_Services
gptkb:ITIL_v2 |
| gptkbp:bfsLayer |
6
|