eTOM

GPTKB entity

Statements (29)
Predicate Object
gptkbp:instanceOf business process framework
gptkbp:component gptkb:TM_Forum_Frameworx
gptkbp:developedBy gptkb:TM_Forum
gptkbp:documentType framework specification
gptkbp:domain Operations
Enterprise Management
Strategy, Infrastructure & Product
gptkbp:firstReleased 2001
gptkbp:focusesOn process improvement
process standardization
process integration
gptkbp:fullName enhanced Telecom Operations Map
https://www.w3.org/2000/01/rdf-schema#label eTOM
gptkbp:latestReleaseVersion 22.0 (as of 2023)
gptkbp:purpose standardize business processes for telecom service providers
gptkbp:relatedTo gptkb:SID
gptkb:TAM
gptkb:ITIL
gptkbp:replacedBy Telecom Operations Map (TOM)
gptkbp:structure hierarchical process model
gptkbp:supports gptkb:business_process_outsourcing
resource management
service management
customer management
supplier/partner management
gptkbp:usedIn telecommunications industry
gptkbp:website https://www.tmforum.org/etom-business-process-framework/
gptkbp:bfsParent gptkb:Operations_Support_System
gptkbp:bfsLayer 6