Statements (30)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:deployment |
on-premises
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:firstReleased |
2000s
|
| gptkbp:fullName |
gptkb:Cisco_Unified_Contact_Center_Express
|
| https://www.w3.org/2000/01/rdf-schema#label |
UCCX
|
| gptkbp:integratesWith |
gptkb:Cisco_Jabber
gptkb:Cisco_Finesse Cisco Unified IP Phone third-party CRM |
| gptkbp:license |
gptkb:standard
premium enhanced per agent |
| gptkbp:officialWebsite |
https://www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/index.html
|
| gptkbp:operatingSystem |
gptkb:Linux
|
| gptkbp:platform |
gptkb:Cisco_Unified_Communications_Manager
|
| gptkbp:supports |
email
chat reporting call recording interactive voice response agent desktop multichannel communication automatic call distribution |
| gptkbp:usedFor |
help desk
customer service technical support |
| gptkbp:bfsParent |
gptkb:Cisco_Unified_Contact_Center_Express
|
| gptkbp:bfsLayer |
7
|