Statements (35)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:enables |
reporting
call routing team management call control agent workflows supervisor monitoring |
| gptkbp:firstReleased |
2011
|
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Finesse
|
| gptkbp:integratesWith |
gptkb:Cisco_Unified_Contact_Center_Express
Cisco Unified Contact Center Enterprise |
| gptkbp:latestReleaseVersion |
12.x (as of 2024)
|
| gptkbp:offers |
browser-based access
|
| gptkbp:officialWebsite |
https://www.cisco.com/c/en/us/products/customer-collaboration/finesse/index.html
|
| gptkbp:platform |
web-based
|
| gptkbp:provides |
APIs
customizable interface |
| gptkbp:supports |
gptkb:REST_APIs
voice chat single sign-on third-party integrations failover high availability multi-channel communication real-time reporting SAML authentication custom gadgets |
| gptkbp:usedFor |
customer service
agent desktop call center management |
| gptkbp:bfsParent |
gptkb:Cisco_Unified_Intelligence_Center
|
| gptkbp:bfsLayer |
6
|