Statements (31)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
public service
|
| gptkbp:goal |
Improve User Experience
Ensure Software Functionality Resolve Software Issues |
| https://www.w3.org/2000/01/rdf-schema#label |
Software Support
|
| gptkbp:includes |
gptkb:Remote_Assistance
Troubleshooting Software Updates Bug Fixes Installation Assistance On-site Support User Training |
| gptkbp:mayBeChargedAs |
Subscription
Free Service One-time Fee |
| gptkbp:provides |
IT Companies
Software Vendors |
| gptkbp:relatedStandard |
gptkb:ISO/IEC_20000
gptkb:ITIL |
| gptkbp:relatedTo |
gptkb:Software_Maintenance
Technical Support |
| gptkbp:requires |
gptkb:Service_Level_Agreement
|
| gptkbp:supportsProtocol |
Email
Phone Live Chat Ticketing System |
| gptkbp:targetAudience |
Businesses
Organizations End Users |
| gptkbp:bfsParent |
gptkb:ISO/IEC_12207:_Systems_and_software_engineering_–_Software_life_cycle_processes
|
| gptkbp:bfsLayer |
6
|