Operational Level Agreements (OLAs)
GPTKB entity
Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:treaty
|
| gptkbp:abbreviation |
gptkb:OLA
|
| gptkbp:commonIn |
gptkb:ITIL_framework
|
| gptkbp:defines |
roles and responsibilities between internal teams
|
| gptkbp:distinctFrom |
gptkb:Service_Level_Agreements_(SLAs)
|
| gptkbp:documentType |
internal agreement
|
| gptkbp:focus |
internal processes
|
| gptkbp:hasViewOf |
internal teams
|
| https://www.w3.org/2000/01/rdf-schema#label |
Operational Level Agreements (OLAs)
|
| gptkbp:notVisibleTo |
external customers
|
| gptkbp:purpose |
define interdepartmental responsibilities
support delivery of SLAs |
| gptkbp:relatedTo |
gptkb:Service_Level_Agreements_(SLAs)
|
| gptkbp:scope |
internal support groups
|
| gptkbp:supports |
service delivery
|
| gptkbp:usedIn |
IT service management
|
| gptkbp:bfsParent |
gptkb:Service_Level_Agreements_(SLAs)
|
| gptkbp:bfsLayer |
8
|