Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Customer Service Management software
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:features |
knowledge management
workflow automation case management integration with third-party systems AI-powered chatbots field service management self-service portals customer data management performance analytics service level management omnichannel communication |
| gptkbp:firstReleased |
2016
|
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow CSM
|
| gptkbp:industry |
IT services
financial services healthcare retail telecommunications |
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Salesforce gptkb:Slack gptkb:Twilio gptkb:Zendesk |
| gptkbp:license |
proprietary
|
| gptkbp:partOf |
gptkb:ServiceNow_Platform
|
| gptkbp:products |
gptkb:ServiceNow_Field_Service_Management
gptkb:ServiceNow_HR_Service_Delivery gptkb:ServiceNow_ITSM |
| gptkbp:supports |
customer feedback management
root cause analysis customer journey mapping digital workflows automation of repetitive tasks case deflection customer communications management customer satisfaction improvement proactive customer service service operations optimization |
| gptkbp:usedBy |
enterprises
customer service teams |
| gptkbp:usedFor |
workflow automation
case management omnichannel engagement customer service automation |
| gptkbp:website |
https://www.servicenow.com/products/customer-service-management.html
|
| gptkbp:bfsParent |
gptkb:ServiceNow_IntegrationHub
|
| gptkbp:bfsLayer |
7
|