Statements (23)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:business_process_outsourcing
|
| gptkbp:alsoKnownAs |
R2F
|
| gptkbp:component |
gptkb:ITIL_framework
ITIL Service Operation |
| gptkbp:distinctFrom |
incident management
problem management |
| gptkbp:focusesOn |
standard service requests
|
| gptkbp:goal |
improve user satisfaction
streamline service delivery |
| https://www.w3.org/2000/01/rdf-schema#label |
Request to Fulfill
|
| gptkbp:includes |
request logging
request fulfillment request approval request closure |
| gptkbp:involves |
service request management
fulfillment of user requests |
| gptkbp:purpose |
manage service requests
|
| gptkbp:relatedTo |
gptkb:ITIL
IT service management |
| gptkbp:usedBy |
IT departments
service desk |
| gptkbp:bfsParent |
gptkb:IT4IT
|
| gptkbp:bfsLayer |
7
|