|
gptkbp:instanceOf
|
cloud-based contact center platform
|
|
gptkbp:cloudBased
|
SaaS
|
|
gptkbp:developedBy
|
gptkb:NICE_Ltd.
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|
gptkbp:features
|
gptkb:interactive_voice_response_(IVR)
analytics
call recording
chatbots
quality management
AI-powered automation
omnichannel routing
CRM integration
workforce optimization
real-time reporting
customer journey analytics
self-service options
automatic call distribution (ACD)
digital channels support
|
|
gptkbp:formerName
|
gptkb:inContact
|
|
gptkbp:hasChannel
|
gptkb:media
email
voice
chat
SMS
|
|
gptkbp:headquartersLocation
|
gptkb:Hoboken,_New_Jersey,_USA
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
NICE CXone
|
|
gptkbp:integratesWith
|
gptkb:Microsoft_Teams
gptkb:Salesforce
gptkb:ServiceNow
gptkb:Oracle_Service_Cloud
gptkb:Zendesk
|
|
gptkbp:launched
|
2017
|
|
gptkbp:parentCompany
|
gptkb:NICE_Ltd.
|
|
gptkbp:targetMarket
|
enterprises
contact centers
|
|
gptkbp:website
|
https://www.nice.com/cxone/
|
|
gptkbp:bfsParent
|
gptkb:NASDAQ:NICE
gptkb:NICE_Nexidia_Analytics
gptkb:NICE_Workforce_Management
|
|
gptkbp:bfsLayer
|
8
|