|
gptkbp:instance_of
|
gptkb:book
gptkb:ITIL_4
|
|
gptkbp:aims_to
|
improve service delivery
|
|
gptkbp:author
|
gptkb:AXELOS
|
|
gptkbp:covers
|
Key Concepts
service value system
|
|
gptkbp:delivers
|
training courses
|
|
gptkbp:developed_by
|
gptkb:AXELOS
|
|
gptkbp:effective_date
|
Lifetime
lifetime
|
|
gptkbp:emphasizes
|
gptkb:collaboration
|
|
gptkbp:evaluates
|
gptkb:test_subjects
|
|
gptkbp:facilitates
|
continuous improvement
|
|
gptkbp:first_edition
|
First Edition
|
|
gptkbp:focuses_on
|
service management
|
|
gptkbp:format
|
Paperback
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL 4 Foundation
|
|
gptkbp:includes
|
gptkb:design
key concepts
practices for service management
|
|
gptkbp:is_a
|
gptkb:Certification
|
|
gptkbp:is_a_basis_for
|
IT service management frameworks
|
|
gptkbp:is_a_foundation_for
|
advanced ITIL practices
|
|
gptkbp:is_a_framework_for
|
service delivery optimization
service management best practices
|
|
gptkbp:is_a_guide_for
|
IT service providers
service management roles
|
|
gptkbp:is_a_key_component_of
|
IT service management strategy
|
|
gptkbp:is_a_reference_for
|
IT service management practices
|
|
gptkbp:is_a_resource_for
|
IT service management professionals
|
|
gptkbp:is_a_tool_for
|
process improvement
|
|
gptkbp:is_aligned_with
|
gptkb:strategy
Agile methodologies
Dev Ops practices
|
|
gptkbp:is_applicable_to
|
all types of organizations
public and private sectors
|
|
gptkbp:is_available_in
|
English
Multiple Languages
|
|
gptkbp:is_based_on
|
best practices
|
|
gptkbp:is_beneficial_for
|
business outcomes
|
|
gptkbp:is_designed_for
|
Beginner
IT professionals
|
|
gptkbp:is_designed_to
|
enhance customer satisfaction
reduce costs
newcomers to ITIL
|
|
gptkbp:is_essential_for
|
IT governance
IT service management roles
effective IT operations
|
|
gptkbp:is_exam_type
|
Multiple Choice
|
|
gptkbp:is_focused_on
|
service lifecycle
|
|
gptkbp:is_part_of
|
gptkb:ITIL_4_certification_track
gptkb:ITIL_certification_scheme
gptkb:ITIL_4
|
|
gptkbp:is_recognized_as
|
a global standard
|
|
gptkbp:is_recognized_by
|
gptkb:ISO_9001
IT professionals
Global Organizations
|
|
gptkbp:is_recognized_for
|
improving efficiency
|
|
gptkbp:is_relevant_to
|
service providers
|
|
gptkbp:is_standardized_by
|
service management excellence
|
|
gptkbp:is_supported_by
|
online resources
|
|
gptkbp:is_updated_by
|
previous ITIL versions
|
|
gptkbp:is_used_by
|
organizations worldwide
|
|
gptkbp:is_used_to
|
align IT services with business needs
|
|
gptkbp:isbn
|
9780113316075
|
|
gptkbp:language
|
English
|
|
gptkbp:model
|
service management maturity
|
|
gptkbp:pages
|
gptkb:200
|
|
gptkbp:promotes
|
value co-creation
|
|
gptkbp:provides
|
a common language
guidance for IT service management
basic understanding of ITIL 4
|
|
gptkbp:publication_year
|
gptkb:2019
|
|
gptkbp:published_by
|
gptkb:AXELOS
|
|
gptkbp:requires
|
gptkb:ITIL_4_Managing_Professional
gptkb:ITIL_4_Strategic_Leader
higher-level ITIL certifications
No prerequisites
|
|
gptkbp:skills
|
gptkb:ITIL_4
|
|
gptkbp:structure
|
service value chain
|
|
gptkbp:subject
|
gptkb:IT_services
|
|
gptkbp:supports
|
digital transformation
|
|
gptkbp:bfsParent
|
gptkb:AXELOS
gptkb:Strategic_Leader
gptkb:Managing_Professional
|
|
gptkbp:bfsLayer
|
5
|