|
gptkbp:instance_of
|
gptkb:CEO
gptkb:book
|
|
gptkbp:bfsLayer
|
4
|
|
gptkbp:bfsParent
|
gptkb:AXELOS
gptkb:Strategic_Leader
gptkb:Managing_Professional
|
|
gptkbp:aims_to
|
improve service delivery
|
|
gptkbp:applies_to
|
all types of organizations
service providers
public and private sectors
|
|
gptkbp:author
|
gptkb:AXELOS
|
|
gptkbp:based_on
|
best practices
|
|
gptkbp:benefits
|
business outcomes
|
|
gptkbp:covered_by
|
Key Concepts
service value system
|
|
gptkbp:delivers
|
training courses
|
|
gptkbp:developed_by
|
gptkb:AXELOS
|
|
gptkbp:effective_date
|
Lifetime
lifetime
|
|
gptkbp:emphasizes
|
gptkb:collaboration
|
|
gptkbp:facilitates
|
continuous improvement
|
|
gptkbp:focuses_on
|
service management
service lifecycle
|
|
gptkbp:format
|
Paperback
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL 4 Foundation
|
|
gptkbp:includes
|
gptkb:legislation
key concepts
practices for service management
|
|
gptkbp:is_a
|
gptkb:Certification
|
|
gptkbp:is_a_basis_for
|
IT service management frameworks
|
|
gptkbp:is_a_framework_for
|
service delivery optimization
service management best practices
advanced ITIL practices
|
|
gptkbp:is_a_resource_for
|
IT service management professionals
|
|
gptkbp:is_a_tool_for
|
process improvement
|
|
gptkbp:is_aligned_with
|
gptkb:battle
Agile methodologies
Dev Ops practices
|
|
gptkbp:is_available_in
|
English
Multiple Languages
|
|
gptkbp:is_designed_for
|
Beginner
IT professionals
|
|
gptkbp:is_designed_to
|
enhance customer satisfaction
reduce costs
newcomers to ITIL
|
|
gptkbp:is_essential_for
|
IT governance
IT service management roles
effective IT operations
|
|
gptkbp:is_evaluated_by
|
gptkb:psychologist
|
|
gptkbp:is_part_of
|
gptkb:ITIL_4_certification_track
gptkb:ITIL_certification_scheme
gptkb:CEO
|
|
gptkbp:is_recognized_by
|
gptkb:standard
IT professionals
Global Organizations
a global standard
|
|
gptkbp:is_recognized_for
|
improving efficiency
|
|
gptkbp:is_referenced_in
|
IT service management practices
|
|
gptkbp:is_standardized_by
|
service management excellence
|
|
gptkbp:is_supported_by
|
online resources
|
|
gptkbp:is_used_by
|
organizations worldwide
|
|
gptkbp:is_used_to
|
align IT services with business needs
|
|
gptkbp:isbn
|
9780113316075
|
|
gptkbp:key
|
IT service management strategy
|
|
gptkbp:language
|
English
|
|
gptkbp:next_edition
|
First Edition
|
|
gptkbp:page_count
|
gptkb:television_series
|
|
gptkbp:promotes
|
value co-creation
|
|
gptkbp:provides
|
a common language
guidance for IT service management
basic understanding of ITIL 4
|
|
gptkbp:provides_information_on
|
IT service providers
service management roles
|
|
gptkbp:published_by
|
gptkb:AXELOS
|
|
gptkbp:published_year
|
gptkb:2019
|
|
gptkbp:related_model
|
service management maturity
|
|
gptkbp:requires
|
gptkb:ITIL_4_Managing_Professional
gptkb:ITIL_4_Strategic_Leader
higher-level ITIL certifications
No prerequisites
|
|
gptkbp:school_type
|
Multiple Choice
|
|
gptkbp:skills
|
gptkb:software_framework
|
|
gptkbp:social_structure
|
service value chain
|
|
gptkbp:subject
|
gptkb:financial_services_company
|
|
gptkbp:supports
|
digital transformation
|
|
gptkbp:updates
|
previous ITIL versions
|