Statements (32)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:deployment |
gptkb:cloud_service
hybrid on-premises |
| gptkbp:developedBy |
gptkb:Genesys
|
| gptkbp:firstReleased |
2016
|
| gptkbp:hasChannel |
gptkb:media
voice chat SMS |
| gptkbp:hasFeature |
quality management
IVR (Interactive Voice Response) speech analytics real-time reporting open APIs customer journey analytics AI-powered bots predictive routing |
| https://www.w3.org/2000/01/rdf-schema#label |
Genesys PureEngage
|
| gptkbp:integratesWith |
CRM systems
analytics platforms workforce management tools |
| gptkbp:parentCompany |
gptkb:Genesys
|
| gptkbp:renamed |
Genesys Multicloud CX
|
| gptkbp:targetUser |
large enterprises
|
| gptkbp:usedFor |
customer engagement
customer service automation omnichannel routing workforce optimization |
| gptkbp:bfsParent |
gptkb:Genesys_Engage
|
| gptkbp:bfsLayer |
7
|