Statements (35)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer experience platform
|
| gptkbp:deployment |
gptkb:cloud_service
on-premises |
| gptkbp:developedBy |
gptkb:Genesys
|
| gptkbp:feature |
analytics
reporting API access campaign management call recording security and compliance customer journey mapping quality management real-time dashboards AI integration omnichannel routing IVR (Interactive Voice Response) self-service outbound dialing workforce engagement |
| gptkbp:formerName |
gptkb:Genesys_PureEngage
|
| gptkbp:hasChannel |
gptkb:media
voice chat |
| https://www.w3.org/2000/01/rdf-schema#label |
Genesys Engage
|
| gptkbp:integratesWith |
CRM systems
third-party applications |
| gptkbp:license |
proprietary
|
| gptkbp:supportsLanguage |
multilingual
|
| gptkbp:targetMarket |
large enterprises
|
| gptkbp:usedFor |
customer service automation
contact center management |
| gptkbp:website |
https://www.genesys.com/platform/engage
|
| gptkbp:bfsParent |
gptkb:Genesys
|
| gptkbp:bfsLayer |
6
|