Statements (35)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Salesforce AppExchange application
|
| gptkbp:availableOn |
gptkb:Salesforce_AppExchange
|
| gptkbp:category |
Customer Service
Case Management |
| gptkbp:developedBy |
Internet Creations
|
| gptkbp:feature |
Email templates
Reporting and analytics Attachment handling Spam filtering Custom workflows Case assignment rules Advanced email-to-case automation Auto-response management Case comment notifications Email branding Email loop prevention Email threading Multiple mailbox support Out-of-office detection |
| https://www.w3.org/2000/01/rdf-schema#label |
Email-to-Case Premium
|
| gptkbp:integration |
gptkb:Salesforce_Sales_Cloud
gptkb:Salesforce_Service_Cloud gptkb:Salesforce_Experience_Cloud |
| gptkbp:license |
Paid
|
| gptkbp:platform |
gptkb:Salesforce
|
| gptkbp:releaseYear |
2011
|
| gptkbp:supports |
gptkb:Salesforce_Lightning_Experience
gptkb:Salesforce_Classic |
| gptkbp:targetUser |
IT help desks
Salesforce administrators Customer support teams |
| gptkbp:trial |
Yes
|
| gptkbp:website |
https://www.internetcreations.com/products/email-to-case-premium/
|
| gptkbp:bfsParent |
gptkb:Ortoo
|
| gptkbp:bfsLayer |
7
|