Einstein Next Best Action

GPTKB entity

Statements (24)
Predicate Object
gptkbp:instanceOf Salesforce product
gptkbp:availableOn add-on
gptkbp:developedBy gptkb:Salesforce
gptkbp:documentation https://help.salesforce.com/s/articleView?id=sf.einstein_next_best_action.htm
gptkbp:enables contextual recommendations
personalized actions
https://www.w3.org/2000/01/rdf-schema#label Einstein Next Best Action
gptkbp:integratesWith gptkb:Salesforce_Sales_Cloud
gptkb:Salesforce_CRM
gptkb:Salesforce_Marketing_Cloud
gptkb:Salesforce_Service_Cloud
gptkbp:launched 2018
gptkbp:partOf gptkb:Salesforce_Einstein
gptkbp:provides AI-driven recommendations
gptkbp:requires Salesforce license
gptkbp:supports gptkb:Lightning_Experience
gptkb:Flow_Builder
gptkbp:usedFor workflow automation
customer engagement
gptkbp:uses business rules
decision strategies
predictive models
gptkbp:bfsParent gptkb:Einstein_AI
gptkbp:bfsLayer 6