Quality Is Free
E617422
"Quality Is Free" is a seminal management book by Philip B. Crosby that argues quality improvement reduces overall costs and introduces the influential concept of "zero defects" in quality management.
All labels observed (4)
| Label | Occurrences |
|---|---|
| Quality Is Free canonical | 4 |
| Quality Is Still Free | 2 |
| The Art of Making Quality Certain | 1 |
| the price of nonconformance is the measure of quality | 1 |
How this entity was disambiguated
This entity first appeared as the object of triple T6760510 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Quality Is Free Context triple: [Philip W. Crosby, notableWork, Quality Is Free]
-
A.
At Any Price
At Any Price is a 2012 American drama film directed by Ramin Bahrani that explores family conflict and ethical compromise in the world of modern industrial farming.
-
B.
Quik Is the Name
Quik Is the Name is a 1991 West Coast hip hop album by DJ Quik that helped establish him as a prominent rapper and producer.
-
C.
Invisible Hands
Invisible Hands is a component or sub-group associated with the motorcycle culture collective Cafe Racers, likely contributing to its creative or organizational activities.
-
D.
Freedom Is Not Free
Freedom Is Not Free is a commemorative inscription and phrase honoring the sacrifices made by military service members, prominently featured at the Korean War Veterans Memorial in Washington, D.C.
-
E.
The Best Things in Life Are Free
"The Best Things in Life Are Free" is a 1992 dance-pop and R&B duet by Janet Jackson and Luther Vandross, recorded for the soundtrack of the film *Mo' Money* and known for its chart success and multiple remixes.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Quality Is Free Target entity description: "Quality Is Free" is a seminal management book by Philip B. Crosby that argues quality improvement reduces overall costs and introduces the influential concept of "zero defects" in quality management.
-
A.
At Any Price
At Any Price is a 2012 American drama film directed by Ramin Bahrani that explores family conflict and ethical compromise in the world of modern industrial farming.
-
B.
Quik Is the Name
Quik Is the Name is a 1991 West Coast hip hop album by DJ Quik that helped establish him as a prominent rapper and producer.
-
C.
Invisible Hands
Invisible Hands is a component or sub-group associated with the motorcycle culture collective Cafe Racers, likely contributing to its creative or organizational activities.
-
D.
Freedom Is Not Free
Freedom Is Not Free is a commemorative inscription and phrase honoring the sacrifices made by military service members, prominently featured at the Korean War Veterans Memorial in Washington, D.C.
-
E.
The Best Things in Life Are Free
"The Best Things in Life Are Free" is a 1992 dance-pop and R&B duet by Janet Jackson and Luther Vandross, recorded for the soundtrack of the film *Mo' Money* and known for its chart success and multiple remixes.
- F. None of above. chosen
Statements (49)
| Predicate | Object |
|---|---|
| instanceOf |
management book
ⓘ
non-fiction book ⓘ |
| arguesThat |
doing things right the first time is cheaper than rework
ⓘ
quality improvement reduces overall costs ⓘ quality should be managed as a preventive process ⓘ |
| author |
Philip B. Crosby
ⓘ
linked to:
Philip W. Crosby
|
| countryOfOrigin |
United States
ⓘ
linked to:
United States of America
|
| defines | quality as conformance to requirements ⓘ |
| emphasizes |
management responsibility for quality
ⓘ
measurement of quality costs ⓘ organizational culture change ⓘ prevention over inspection ⓘ |
| genre |
business literature
ⓘ
management literature ⓘ |
| hasInfluenceOn |
ISO 9000 quality thinking
ⓘ
corporate quality programs ⓘ quality cost accounting practices ⓘ |
| hasKeyIdea |
employees should be trained to prevent defects
ⓘ
management must set clear quality requirements ⓘ quality costs should be systematically tracked ⓘ quality improvement is a continuous process ⓘ quality must be built into processes ⓘ |
| hasSection | Crosby quality management maturity grid ⓘ |
| influencedConcept | zero-defect programs in industry ⓘ |
| influencedField |
operations management
ⓘ
quality assurance ⓘ total quality management ⓘ |
| introducesConcept |
price of conformance
ⓘ
price of nonconformance ⓘ quality is free ⓘ quality management maturity grid ⓘ zero defects ⓘ |
| language | English ⓘ |
| mainTheme |
cost of quality
ⓘ
management philosophy ⓘ quality improvement ⓘ quality management ⓘ zero defects ⓘ |
| notableFor |
linking quality improvement to cost reduction
ⓘ
popularizing the zero defects concept in management ⓘ presenting a structured quality management framework ⓘ |
| publicationYear | 1979 ⓘ |
| publisher | McGraw-Hill ⓘ |
| states | the only performance standard is zero defects ⓘ |
| subtitle |
The Art of Making Quality Certain
ⓘ
linked to:
Quality Is Free
|
| targetAudience |
business executives
ⓘ
managers ⓘ quality professionals ⓘ |
| timePeriod | late 20th century ⓘ |
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: Quality Is Free Description of subject: "Quality Is Free" is a seminal management book by Philip B. Crosby that argues quality improvement reduces overall costs and introduces the influential concept of "zero defects" in quality management.
Referenced by (8)
Full triples — surface form annotated when it differs from this entity's canonical label.