Statements (36)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud contact center solution
|
| gptkbp:availableOn |
multiple regions worldwide
|
| gptkbp:category |
Contact center as a service (CCaaS)
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:features |
gptkb:ISO_27001
gptkb:GDPR gptkb:SOC_2 |
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Webex Contact Center
|
| gptkbp:integratesWith |
gptkb:Microsoft_Dynamics
gptkb:Salesforce gptkb:ServiceNow gptkb:Zendesk |
| gptkbp:launched |
gptkb:Cisco_Systems
|
| gptkbp:offers |
AI-powered analytics
workforce optimization real-time reporting integrations with CRM systems omnichannel customer engagement voice and digital channels |
| gptkbp:partOf |
gptkb:Webex_Suite
|
| gptkbp:provides |
call recording
quality management IVR (Interactive Voice Response) AI virtual agents agent desktop customer journey analytics supervisor tools |
| gptkbp:supports |
gptkb:media
chat voice calls |
| gptkbp:targetMarket |
businesses
|
| gptkbp:website |
https://www.webex.com/contact-center.html
|
| gptkbp:bfsParent |
gptkb:Cisco
|
| gptkbp:bfsLayer |
5
|