Cisco Webex Contact Center

GPTKB entity

Predicate	Object
gptkbp:instanceOf	gptkb:cloud_contact_center_solution
gptkbp:availableOn	multiple regions worldwide
gptkbp:category	Contact center as a service (CCaaS)
gptkbp:cloudBased	true
gptkbp:developedBy	gptkb:Cisco_Systems
gptkbp:features	gptkb:ISO_27001 gptkb:GDPR gptkb:SOC_2
gptkbp:integratesWith	gptkb:Microsoft_Dynamics gptkb:Salesforce gptkb:ServiceNow gptkb:Zendesk
gptkbp:launched	gptkb:Cisco_Systems
gptkbp:offers	AI-powered analytics workforce optimization real-time reporting integrations with CRM systems omnichannel customer engagement voice and digital channels
gptkbp:partOf	gptkb:Webex_Suite
gptkbp:provides	call recording quality management IVR (Interactive Voice Response) AI virtual agents agent desktop customer journey analytics supervisor tools
gptkbp:supports	gptkb:media email chat voice calls
gptkbp:targetMarket	businesses
gptkbp:website	https://www.webex.com/contact-center.html
gptkbp:bfsParent	gptkb:Cisco
gptkbp:bfsLayer	5
https://www.w3.org/2000/01/rdf-schema#label	Cisco Webex Contact Center