Computer Telephony Integration
GPTKB entity
Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:technology
|
| gptkbp:abbreviation |
gptkb:CTI
|
| gptkbp:canBe |
cloud-based
desktop-based server-based |
| gptkbp:enables |
call forwarding
call hold call recording call transfer integration with email call analytics call monitoring call queuing integration with databases integration with ERP systems call control call reporting integration with ticketing systems interactive voice response call logging call conferencing integration with knowledge bases integration with video conferencing caller identification integration with web applications integration with mobile applications call annotation predictive dialing automatic call routing click-to-dial screen popping data exchange between phone and computer integration of computers and telephone systems integration with fax servers integration with messaging integration with scheduling systems integration with speech recognition integration with text-to-speech integration with workflow systems |
| https://www.w3.org/2000/01/rdf-schema#label |
Computer Telephony Integration
|
| gptkbp:relatedTo |
gptkb:VoIP
gptkb:software gptkb:PBX information technology telecommunications |
| gptkbp:supports |
inbound calls
outbound calls blended calls |
| gptkbp:usedIn |
call centers
customer service help desks |
| gptkbp:bfsParent |
gptkb:CTI
|
| gptkbp:bfsLayer |
6
|