CES (Customer Effort Score)
GPTKB entity
Statements (13)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Micro_Profile
|
| gptkbp:can |
loyalty levels
|
| gptkbp:can_provide |
reduce customer churn
|
| https://www.w3.org/2000/01/rdf-schema#label |
CES (Customer Effort Score)
|
| gptkbp:is_essential_for |
service improvement
|
| gptkbp:is_evaluated_by |
surveying customers
|
| gptkbp:is_practiced_in |
gptkb:Net_Promoter_Score_(NPS)
|
| gptkbp:is_related_to |
customer satisfaction
|
| gptkbp:is_typically_measured_on |
a scale of 1 to 7
|
| gptkbp:measures |
customer effort
|
| gptkbp:used_in |
customer experience management
|
| gptkbp:bfsParent |
gptkb:Microsoft_Dynamics_365_Customer_Voice
|
| gptkbp:bfsLayer |
6
|