Properties (55)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Byzantine_Emperor
|
| gptkbp:canBe |
improve customer retention
|
| gptkbp:category |
promoters
detractors passives |
| gptkbp:developedBy |
gptkb:Fred_Reichheld
|
| gptkbp:firstIntroduced |
2003
|
| gptkbp:hasInfluenceOn |
business growth
|
| gptkbp:hasParticipatedIn |
various industries
|
| https://www.w3.org/2000/01/rdf-schema#label |
Net Promoter Score (NPS)
|
| gptkbp:is_evaluated_by |
subtracting percentage of detractors from promoters
|
| gptkbp:isAimedAt |
improving customer relationships
|
| gptkbp:isAttendedBy |
Fortune 500 companies
startups |
| gptkbp:isAvenueFor |
data analytics tools
trends over time |
| gptkbp:isBasedOn |
one survey question
|
| gptkbp:isConsidered |
investors
a benchmark for success a key performance indicator |
| gptkbp:isCounteredBy |
customer experience
|
| gptkbp:isCriticizedFor |
oversimplifying customer sentiment
|
| gptkbp:isDiscussedIn |
business literature
NPS_=_%Promoters_-_%Detractors |
| gptkbp:isEvaluatedBy |
customer surveys
follow-up questions |
| gptkbp:isInfluencedBy |
product quality
customer service quality |
| gptkbp:isLinkedTo |
brand loyalty
customer lifetime value |
| gptkbp:isNear |
a comprehensive measure of customer satisfaction
|
| gptkbp:isOftenMadeWith |
other metrics
customer feedback tools lack of context |
| gptkbp:isOrganizedBy |
a definitive measure of success
|
| gptkbp:isPartOf |
customer experience strategy
|
| gptkbp:isPopularAmong |
marketers
|
| gptkbp:isPortrayedBy |
business analysts
annual reports customer satisfaction reports |
| gptkbp:isRelatedTo |
customer engagement
|
| gptkbp:isTrainedIn |
customer referrals
|
| gptkbp:isUsedBy |
brand perception
areas for improvement benchmark performance market position |
| gptkbp:isUtilizedFor |
strategic planning
|
| gptkbp:isUtilizedIn |
customer loyalty programs
employee engagement surveys |
| gptkbp:measures |
customer loyalty
|
| gptkbp:provides |
insight into customer satisfaction
|
| gptkbp:range |
-100 to 100
|
| gptkbp:usedBy |
businesses
|
| gptkbp:wheelDrive |
business decisions
|
| gptkbp:works |
customer advocates
|