Avaya Workforce Optimization
GPTKB entity
Statements (20)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:category |
contact center software
workforce optimization software |
| gptkbp:developedBy |
gptkb:Avaya
|
| gptkbp:hasFeature |
screen recording
speech analytics reporting and dashboards workforce scheduling agent evaluation compliance recording |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya Workforce Optimization
|
| gptkbp:integratesWith |
gptkb:Avaya_Contact_Center_platforms
gptkb:Avaya_Aura |
| gptkbp:usedFor |
call recording
workforce management performance analytics quality monitoring |
| gptkbp:usedIn |
contact centers
|
| gptkbp:bfsParent |
gptkb:Avaya_Contact_Center_Elite
|
| gptkbp:bfsLayer |
7
|