Avaya Contact Center platforms
GPTKB entity
Statements (36)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software suite
|
| gptkbp:certification |
gptkb:HIPAA
gptkb:PCI_DSS gptkb:SOC_2 |
| gptkbp:deployment |
gptkb:cloud_service
hybrid on-premises |
| gptkbp:developedBy |
gptkb:Avaya
|
| gptkbp:feature |
reporting and analytics
omnichannel routing CRM integration workforce optimization interactive voice response self-service automation automatic call distribution AI-powered virtual agents |
| gptkbp:firstReleased |
1990s
|
| gptkbp:hasChannel |
gptkb:media
voice chat SMS |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya Contact Center platforms
|
| gptkbp:includedIn |
Avaya Aura Contact Center
Avaya Elite Avaya Oceana Avaya OneCloud CCaaS |
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Salesforce gptkb:Google_Cloud gptkb:ServiceNow |
| gptkbp:targetMarket |
gptkb:business
mid-sized business |
| gptkbp:website |
https://www.avaya.com/en/products/contact-center/
|
| gptkbp:bfsParent |
gptkb:Avaya_Workforce_Optimization
|
| gptkbp:bfsLayer |
8
|