|
gptkbp:instance_of
|
gptkb:Telecommunications
|
|
gptkbp:allows
|
customizable contact flows
|
|
gptkbp:developed_by
|
gptkb:Amazon_Web_Services
|
|
gptkbp:enables
|
workforce management
|
|
gptkbp:features
|
AI-powered chatbots
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Amazon Connect suite
|
|
gptkbp:includes
|
call recording features
|
|
gptkbp:integrates_with
|
AWS services
|
|
gptkbp:is_accessible_by
|
gptkb:web_browser
|
|
gptkbp:is_available_in
|
multiple regions
|
|
gptkbp:is_available_on
|
gptkb:AWS_Marketplace
|
|
gptkbp:is_compatible_with
|
gptkb:mobile_devices
|
|
gptkbp:is_designed_for
|
customer experience management
|
|
gptkbp:is_integrated_with
|
gptkb:AWS_Cloud_Formation
gptkb:AWS_Step_Functions
gptkb:AWS_Outposts
gptkb:AWS_Local_Zones
gptkb:AWS_Snowmobile
gptkb:Amazon_Cloud_Watch
gptkb:Amazon_Quick_Sight
gptkb:AWS_Glue
gptkb:AWS_Snowball
gptkb:Amazon_S3
gptkb:AWS_Batch
gptkb:AWS_Lambda
gptkb:AWS_Global_Accelerator
gptkb:Amazon
gptkb:AWS_Direct_Connect
gptkb:Amazon_Polly
gptkb:AWS_Systems_Manager
gptkb:Amazon_Lex
gptkb:AWS_Fargate
gptkb:AWS_IAM
gptkb:AWS_Elastic_Beanstalk
gptkb:AWS_X-Ray
gptkb:AWS_Wavelength
gptkb:AWS_VPN
gptkb:AWS_App_Sync
gptkb:AWS_Cloud_Trail
gptkb:AWS_Code_Build
gptkb:AWS_Code_Deploy
gptkb:AWS_Code_Pipeline
gptkb:AWS_Secrets_Manager
third-party applications
|
|
gptkbp:is_known_for
|
ease of use
|
|
gptkbp:is_optimized_for
|
remote work
|
|
gptkbp:is_part_of
|
AWS ecosystem
AWS cloud services
digital transformation initiatives
|
|
gptkbp:is_scalable
|
yes
|
|
gptkbp:is_supported_by
|
AWS support services
|
|
gptkbp:is_used_by
|
businesses of all sizes
contact centers
|
|
gptkbp:is_used_for
|
gptkb:customer_support
|
|
gptkbp:launch_date
|
gptkb:2017
|
|
gptkbp:offers
|
self-service options
integration with social media platforms
pay-as-you-go pricing model
customer service solutions
custom reporting capabilities
agent desktop interface
customer feedback collection tools
|
|
gptkbp:provides
|
data security features
call analytics
integration with CRM systems
customer engagement tools
call routing capabilities
real-time and historical analytics
knowledge management tools
|
|
gptkbp:supports
|
email
API access
voice recognition
chat
multi-channel communication
video calls
voice calls
|
|
gptkbp:bfsParent
|
gptkb:Amazon_Connect_Contact_Lens
gptkb:Amazon_Connect_Wisdom
|
|
gptkbp:bfsLayer
|
6
|