|
gptkbp:instance_of
|
gptkb:Amazon_Web_Services
|
|
gptkbp:aims_to_improve
|
gptkb:customer_service
|
|
gptkbp:built
|
AWS infrastructure
|
|
gptkbp:can_be_used_for
|
training agents
|
|
gptkbp:developed_by
|
gptkb:Amazon
|
|
gptkbp:enables
|
data-driven decisions
agents to find information quickly
|
|
gptkbp:enhances
|
knowledge sharing
customer interactions
|
|
gptkbp:facilitates
|
self-service options
|
|
gptkbp:helps
|
reduce call handling time
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Amazon Connect Wisdom
|
|
gptkbp:improves
|
agent productivity
|
|
gptkbp:integrates_with
|
gptkb:Amazon_Connect
CRM systems
|
|
gptkbp:is_accessible_by
|
web interface
|
|
gptkbp:is_available_on
|
gptkb:AWS_Marketplace
|
|
gptkbp:is_compatible_with
|
third-party applications
|
|
gptkbp:is_designed_for
|
contact centers
|
|
gptkbp:is_optimized_for
|
remote work environments
|
|
gptkbp:is_part_of
|
gptkb:Amazon_Connect_suite
cloud-based solutions
|
|
gptkbp:is_scalable
|
growing businesses
|
|
gptkbp:is_used_by
|
businesses globally
|
|
gptkbp:launched_in
|
gptkb:2021
|
|
gptkbp:offers
|
customizable solutions
knowledge management
|
|
gptkbp:provides
|
analytics and reporting
search capabilities
AI-powered insights
real-time recommendations
|
|
gptkbp:provides_access_to
|
company knowledge base
|
|
gptkbp:reduces
|
customer wait times
|
|
gptkbp:supports
|
natural language processing
multi-channel interactions
|
|
gptkbp:uses
|
gptkb:machine_learning
|
|
gptkbp:utilizes
|
contextual information
|
|
gptkbp:bfsParent
|
gptkb:Amazon_Connect
|
|
gptkbp:bfsLayer
|
5
|