Statements (59)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Amazon_Web_Services
|
| gptkbp:analyzes |
customer feedback
voice interactions customer interactions multi-channel interactions chat interactions |
| gptkbp:built |
AWS infrastructure
|
| gptkbp:can_be_used_for |
call center operations
|
| gptkbp:can_detect |
keywords and phrases
|
| gptkbp:can_provide |
real-time alerts
customer journey insights |
| gptkbp:enables |
compliance monitoring
|
| gptkbp:enhances |
customer experience
agent training first call resolution rates |
| gptkbp:facilitates |
data-driven decision making
|
| https://www.w3.org/2000/01/rdf-schema#label |
Amazon Connect Contact Lens
|
| gptkbp:improves |
operational efficiency
|
| gptkbp:integrates_with |
gptkb:Amazon_Connect
|
| gptkbp:is_accessible_by |
web interface
|
| gptkbp:is_available_for |
subscription-based pricing
|
| gptkbp:is_available_on |
gptkb:AWS_Marketplace
|
| gptkbp:is_compliant_with |
data protection regulations
|
| gptkbp:is_designed_for |
data analysts
customer service teams |
| gptkbp:is_designed_to |
optimize customer interactions
|
| gptkbp:is_integrated_with |
CRM systems
|
| gptkbp:is_part_of |
gptkb:Amazon_Connect_suite
cloud-based solutions AI-driven solutions |
| gptkbp:is_recognized_by |
customer sentiment
trends in customer behavior |
| gptkbp:is_scalable |
various business sizes
|
| gptkbp:is_used_by |
businesses globally
|
| gptkbp:is_used_to |
enhance service quality
improve training programs monitor compliance standards |
| gptkbp:is_utilized_by |
contact centers
|
| gptkbp:offers |
customizable dashboards
data visualization tools real-time insights real-time transcription post-call analysis |
| gptkbp:provides |
sentiment analysis
transcription services actionable insights agent performance metrics speech analytics call categorization interaction summaries |
| gptkbp:provides_support_for |
root cause analysis
|
| gptkbp:reduces |
customer churn
|
| gptkbp:suitable_for |
remote work environments
|
| gptkbp:supports |
multiple languages
API access |
| gptkbp:track |
customer satisfaction scores
|
| gptkbp:uses |
gptkb:machine_learning
|
| gptkbp:bfsParent |
gptkb:Amazon_Connect
|
| gptkbp:bfsLayer |
5
|