computer telephony integration (CTI)
GPTKB entity
Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:technology
|
| gptkbp:alsoKnownAs |
gptkb:CTI
|
| gptkbp:enables |
gptkb:interactive_voice_response_(IVR)
call recording integration with email call monitoring integration with databases integration with ERP systems call control integration with ticketing systems call logging integration with SMS integration with CRM systems integration with knowledge bases integration with business intelligence tools outbound dialing integration with web applications integration with chat automatic call routing click-to-dial integration with fax integration with quality management systems integration with speech analytics integration with workforce management systems interaction between telephone and computer systems screen popping |
| https://www.w3.org/2000/01/rdf-schema#label |
computer telephony integration (CTI)
|
| gptkbp:relatedTo |
gptkb:VoIP
gptkb:PBX unified communications telephony computer networks |
| gptkbp:supports |
conference calls
call analytics call queuing call notifications call history call reporting call tagging call disposition inbound calls outbound calls call escalation call notes call back scheduling call transfers |
| gptkbp:usedIn |
call centers
customer service help desks |
| gptkbp:bfsParent |
gptkb:Nortel_Norstar
|
| gptkbp:bfsLayer |
7
|