Statements (17)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Salesforce feature
|
| gptkbp:alternativeTo |
Email-to-case
|
| gptkbp:canBe |
gptkb:reCAPTCHA
|
| gptkbp:canBeCaptured |
up to 5000 cases per day
|
| gptkbp:canMapFieldsTo |
case fields
|
| gptkbp:enables |
customers to submit cases online
|
| https://www.w3.org/2000/01/rdf-schema#label |
Web-to-case
|
| gptkbp:introduced |
gptkb:Salesforce
|
| gptkbp:partOf |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:purpose |
automate case creation from web forms
|
| gptkbp:requires |
web form HTML integration
|
| gptkbp:storesCasesIn |
Salesforce Cases object
|
| gptkbp:supports |
case assignment rules
auto-response rules |
| gptkbp:usedBy |
customer support teams
|
| gptkbp:bfsParent |
gptkb:Salesforce_Professional_Edition
|
| gptkbp:bfsLayer |
8
|