Statements (41)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:cloud_service
|
| gptkbp:API |
gptkb:REST_API
|
| gptkbp:category |
cloud communications
workflow automation Contact Center as a Service |
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Twilio
|
| gptkbp:documentation |
https://www.twilio.com/docs/taskrouter
|
| gptkbp:feature |
workers
real-time monitoring tasks workflows activities task queues event callbacks statistics API |
| https://www.w3.org/2000/01/rdf-schema#label |
Twilio TaskRouter
|
| gptkbp:integratesWith |
gptkb:Twilio_Programmable_Messaging
gptkb:Twilio_Flex gptkb:Twilio_Programmable_Voice gptkb:Twilio_Studio |
| gptkbp:launched |
2014
|
| gptkbp:partOf |
Twilio platform
|
| gptkbp:priceRange |
usage-based
|
| gptkbp:purpose |
intelligent task routing
|
| gptkbp:regionAvailability |
global
|
| gptkbp:status |
active
|
| gptkbp:supports |
event-driven architecture
task prioritization capacity management priority routing custom routing logic multi-channel routing real-time task assignment skills-based routing worker attributes |
| gptkbp:usedFor |
workflow automation
workforce management contact center automation |
| gptkbp:bfsParent |
gptkb:Twilio_Communications_Platform
|
| gptkbp:bfsLayer |
7
|