|
gptkbp:instance_of
|
gptkb:Telecommunications
|
|
gptkbp:community_support
|
gptkb:Yes
|
|
gptkbp:developed_by
|
gptkb:Twilio_Inc.
|
|
gptkbp:has_documentation
|
gptkb:developers
API documentation
User guides
|
|
gptkbp:has_feature
|
Screen sharing
AI-powered chatbots
Call recording
Custom workflows
Co-browsing
|
|
gptkbp:has_part
|
gptkb:Twilio_Functions
gptkb:Twilio_Studio
gptkb:Twilio_Task_Router
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Twilio Flex
|
|
gptkbp:integrates_with
|
CRM systems
Third-party applications
Helpdesk software
|
|
gptkbp:is_available_on
|
Mobile devices
Web browsers
|
|
gptkbp:is_compatible_with
|
gptkb:Twilio_Video_API
gptkb:Twilio_Programmable_SMS
gptkb:Twilio_Programmable_Voice
|
|
gptkbp:is_scalable
|
gptkb:Yes
|
|
gptkbp:is_used_by
|
Sales teams
Support teams
Contact centers
|
|
gptkbp:offers
|
Real-time analytics
Customizable user interface
Omnichannel support
|
|
gptkbp:primary_use
|
Customer service management
|
|
gptkbp:provides
|
Call routing features
Workforce management tools
Agent dashboards
Supervisor dashboards
|
|
gptkbp:release_date
|
November 2018
|
|
gptkbp:revenue
|
Pay-as-you-go
|
|
gptkbp:security_features
|
Data encryption
Compliance with regulations
Access controls
|
|
gptkbp:supports
|
SMS messaging
Voice calls
Video calls
Chat messaging
|
|
gptkbp:target_audience
|
Businesses of all sizes
|
|
gptkbp:training_programs
|
gptkb:Documentation
gptkb:Tutorials
Webinars
|
|
gptkbp:uses
|
Twilio APIs
|
|
gptkbp:bfsParent
|
gptkb:Twilio
gptkb:Twilio_Inc.
|
|
gptkbp:bfsLayer
|
5
|