Statements (34)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud contact center platform
|
| gptkbp:category |
Contact center as a service
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Twilio
|
| https://www.w3.org/2000/01/rdf-schema#label |
Twilio Flex
|
| gptkbp:integratesWith |
gptkb:Salesforce
gptkb:ServiceNow gptkb:Zendesk custom CRMs |
| gptkbp:launched |
2018
|
| gptkbp:offers |
API access
customizable UI workforce management real-time reporting agent desktop programmable contact center task routing |
| gptkbp:parentCompany |
gptkb:Twilio_Inc.
|
| gptkbp:supports |
gptkb:DVD
gptkb:WhatsApp gptkb:Facebook_Messenger voice chat SMS custom channels |
| gptkbp:targetAudience |
enterprises
contact centers |
| gptkbp:usedFor |
sales
customer support service operations |
| gptkbp:website |
https://www.twilio.com/flex
|
| gptkbp:bfsParent |
gptkb:Twilio
|
| gptkbp:bfsLayer |
5
|