Service Management System (SMS)
GPTKB entity
Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
management system
|
| gptkbp:component |
resources
policies procedures monitoring and measurement |
| gptkbp:goal |
improve service quality
ensure service compliance |
| gptkbp:hasFeature |
gptkb:ISO/IEC_20000
|
| https://www.w3.org/2000/01/rdf-schema#label |
Service Management System (SMS)
|
| gptkbp:processor |
service delivery
service support |
| gptkbp:relatedTo |
gptkb:ITIL
service desk |
| gptkbp:usedFor |
managing service processes
|
| gptkbp:usedIn |
customer service
IT service management |
| gptkbp:bfsParent |
gptkb:Advanced_Intelligent_Network_(AIN)
|
| gptkbp:bfsLayer |
8
|