Service Management Department
GPTKB entity
Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:organization
|
| gptkbp:collaboratesWith |
IT department
operations department |
| gptkbp:focusesOn |
service management
|
| gptkbp:foundIn |
various organizations
|
| gptkbp:goal |
improve service efficiency
|
| https://www.w3.org/2000/01/rdf-schema#label |
Service Management Department
|
| gptkbp:implementedIn |
IT service management processes
|
| gptkbp:mayInclude |
service desk
incident management team problem management team |
| gptkbp:platform |
gptkb:COBIT
gptkb:ITIL |
| gptkbp:responsibleFor |
customer satisfaction
service quality service delivery |
| gptkbp:bfsParent |
gptkb:SMD
|
| gptkbp:bfsLayer |
6
|