Service Level Agreement (SLA)
GPTKB entity
Statements (34)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:treaty
Smart Contract |
| gptkbp:abbreviation |
gptkb:SLA
|
| gptkbp:canBe |
external
internal |
| gptkbp:defines |
performance metrics
reporting requirements remedies for breach service standards responsibilities of parties |
| gptkbp:governedBy |
contract law
|
| https://www.w3.org/2000/01/rdf-schema#label |
Service Level Agreement (SLA)
|
| gptkbp:mayInclude |
maintenance windows
penalties for non-compliance uptime guarantees response time escalation procedures resolution time service availability support hours |
| gptkbp:purpose |
define expectations
ensure quality of service improve accountability reduce disputes |
| gptkbp:relatedTo |
public service
customer service contract operational level agreement underpinning contract |
| gptkbp:usedIn |
information technology
telecommunications outsourcing |
| gptkbp:bfsParent |
gptkb:network_protocol
|
| gptkbp:bfsLayer |
4
|