Salesforce Service Cloud Voice
GPTKB entity
Statements (55)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Cloud_Computing_Service
|
| gptkbp:bfsLayer |
2
|
| gptkbp:bfsParent |
gptkb:Author
|
| gptkbp:enables |
real-time collaboration
seamless communication personalized customer interactions omnichannel support call transcription |
| gptkbp:enhances |
gptkb:railway_line
team collaboration |
| gptkbp:facilitates |
agent productivity
|
| https://www.w3.org/2000/01/rdf-schema#label |
Salesforce Service Cloud Voice
|
| gptkbp:improves |
customer experience
|
| gptkbp:includes |
call recording
|
| gptkbp:integrates_with |
gptkb:Salesforce_CRM
|
| gptkbp:is_available_in |
multiple regions
|
| gptkbp:is_available_on |
gptkb:smartphone
|
| gptkbp:is_compatible_with |
gptkb:Salesforce_Lightning
various CRM systems |
| gptkbp:is_designed_for |
businesses of all sizes
|
| gptkbp:is_integrated_with |
gptkb:Salesforce_Einstein
third-party telephony systems |
| gptkbp:is_optimized_for |
customer engagement
|
| gptkbp:is_part_of |
digital transformation initiatives
Salesforce ecosystem Salesforce Service Cloud suite |
| gptkbp:is_used_by |
customer service teams
|
| gptkbp:is_used_for |
gptkb:railway_line
issue resolution |
| gptkbp:is_utilized_in |
contact centers
|
| gptkbp:offers |
API access
customizable dashboards self-service options customer satisfaction surveys workforce management tools integration with chatbots call center capabilities voice routing |
| gptkbp:provides |
real-time analytics
call analytics customer feedback tools case management features knowledge base integration service level agreement (SLA) tracking customer interaction history agent performance metrics integrated telephony |
| gptkbp:supports |
data-driven decision making
cloud-based solutions remote work voice and video calls AI-driven insights customer journey mapping data security compliance multi-language capabilities |